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IT Helpdesk Technician (Bilingual) - Jobs in Toronto, Ontario

Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job Description

  • Provides Level 1 phone, email, remote and on-site support to employees and affiliates as required on a variety of desktop hardware, software, telecom and network issues
  • Enables support for system access, including creating and managing user accounts, operations and software licensing
  • Provides support for communications technologies including analog and VoIP phones
  • Documents and tracks issues, status and resolution using incident management tools
  • Ensures timely resolution and communication of status with user and management
  • Conducts ticket reviews, statistic reports and execute special projects as required
  • Ability to travel between offices as required to assist with IT support as needed
  • Shift and on-call scheduling including evenings, weekends and after-hour availability

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