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Service Design Specialist - Jobs in Toronto, Ontario

Job LocationToronto, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAbout the roleLocation: Remote - Canada Travel Expectations: As required for meetings/events within CanadaApplication deadline: July 04, 2025Interviewing timeline: Between July 07th and 25thExpected Start Date: August 04, 2025Like WCG, you believe in the power of work. As the Service Design Specialist, you’ll be responsible for analyzing data and feedback, and systemize initiatives. You will provide support, build guides, processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement. What you’ll do

  • Ensure systems and processes are developed to maximize the efficiency of program resources
  • Continuously enhance the Service Management Framework and Service Delivery Model that guides Service Providers including service delivery policies, customer service standards and key performance indicators
  • Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment
  • Design and maintain all program supporting documentation, including jobseeker and employer forms, systems user guides, etc
  • Support the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
  • Monitor policy and regulatory updates to ensure changes are reported and incorporated in all policy and procedure documentation

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