Permanent Adjuster - Jobs in Turtleford, SK

Job Description

OUR TEAMAt SCIC, we’re helping keep Saskatchewan’s agriculture industry strong and it takes great people, working together as a community, to make it happen. Our values reflect who we are at SCIC. We value focusing on the producer, innovation, teamwork and community, accountability to ourselves and others and leadership at all levels.Reporting to the Field Supervisor, this position is responsible for year round interpretation and application of policy and procedures to complete a variety of claim types; to act as the Customer Service Office’s (CSO) primary contact for producers to discuss farm operation needs with, paired with providing SCIC program information that can assist with selecting a farm risk management solution to best support the customer.WHAT YOU'LL DO:Schedule and perform field inspections, predation claims, wildlife claims, and third party liability claims on farms; Identify losses and the causes associated to properly manage claims.Prepare fieldwork documentation and requirements in advance to ensure all required materials are ready for field inspections.Inspect customer property for claims information; may include performing fieldwork while dealing with dissatisfied customers or problem situations.Measure bins and acreages accurately, and record information.Gather data necessary to determine indemnities for programs administered by SCIC;Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations.Enter all documented data into the insurance system accurately, and/or submit electronic documents for corporate imaging.Calculate customer claims payments, and will approve claims within an allowable limit.Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.Verify post harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.Promote SCIC programs to customers through customer service calls, farm visits and other promotional opportunities.Provide training and support to all adjusting staff, ensuring they are updated on insurance policies and procedures.Represent SCIC at customer provincial appeals when necessary.Act as a contributing member of CSO and provide support where needed; this may include but not limited to checking phone messages after hours/on weekends when assigned; assist fellow colleagues with completion of tasks.Travel outside the boundaries of home office CSO when assigned with appropriate notice.Participate in committees and work groups as required.WHAT YOU'L NEED:To be successful in this position, you will need a completed accredited certificate program, specializing in agriculture, with three years of experience in modern agronomic practices. A combination of education and experience may be considered.Working knowledge of emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.Analytical skills with ability to exercise sounds judgement to resolve issues that arise through policy/procedure application or interpretation.Self motivated, exhibiting initiative within both a team environment and independently.Communication skills required to conduct presentations to varying audiences; provide positive customer focused experience; generate documents including reports, research papers and results for claims investigation.Knowledge of and experience with mathematical calculations.Knowledge and experience with computer programs, including but not limited Microsoft Word, Excel, Outlook.WHAT WE ARE LOOKING FOR:We are looking for someone with:Service Excellence – Delivers or provides additional information or service beyond customer expectations.Accountability – Assumes responsibility for personal actions, behaviours and results.Decision Making – Decisions are aligned with position responsibilities, boundaries and organizational policies and practices.Analytical Thinking – Uses multiple sources to gather complete and accurate data.Innovation – Challenges the status quo when needed and looks for ways to improve internal processes and practices.Team Collaboration – Develops relationships by establishing respect, trust, support and understanding.Communication – Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues.Strategic Thinking – Prioritizes work in alignment with organization objectives.Building Organizational Community – Actively builds relationships by establishing respect, trust, support and understanding.Planning and Risk Management – Continually adapts priorities and responsibilities in response to changing needs.Performance Management – Assumes ownership of assigned duties with intentions of generating positive results.Personal Leadership and Development – Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.The successful candidate must present a work ethic supporting our corporate values and Saskatchewan agriculture, must provide an acceptable criminal record check and should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing. This position is required to travel throughout the province and work weekends when necessary.