Bellperson Full-time - Jobs in Victoria, British Columbia

Job DescriptionWhat is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate of $20.65 - $23.60

What you will be doing:

Acknowledges guests and visitors and greets incoming and outgoing guests by name
Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
is treated with the highest level of guest service and professionalism
Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
Tags and marks luggage for business, leisure, and tour guests.Records and stores luggage and deliveries efficiently and accurately
Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
Ensures that only registered guests and patrons use the Reception Lobby
Answers internal and external telephone calls with the highest level of professionalism and service
Other duties as assigned

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