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Bilingual Customer Support Specialist - Jobs in Victoria, British Columbia

Cloud DX, Inc.
Job LocationVictoria, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionCloud DX is growing, and we’re looking for a Bilingual Patient Support Specialist to join our team! This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! What You #39;ll Do

  • Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients.
  • Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed.
  • Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.
  • Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues.
  • Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution.
  • Stay current with system information, changes, and updates.
  • Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
  • Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients.
  • Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed.
  • Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.
  • Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues.
  • Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution.
  • Stay current with system information, changes, and updates.
  • Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.

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