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Director Fairmont Gold (Leave Coverage Dec 2024-Dec 2025) - Jobs in Victoria, British Columbia

FAIRMONT
Job LocationVictoria, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat is in it for you:

  • Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs, complimentary counseling, wellness sessions, financial and family planning through Green Shield.
  • Opportunity to develop your talent through coaching and our Leadership Programs.
  • A competitive salary starting at $89,800 per annum.
What you will be doing: Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
  • Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Salesamp; Front Office teams to ensure strategies are in place to maximize revenue opportunities
  • Identify and develop existing policies and procedures to improve the guest experience
  • Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, Labor management, EES, TrustYou, LQA, Forbes
  • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
  • Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
  • Elevate the Fairmont Guest service to ensure we are a leader in the industry with the desire to be the #1 Fairmont Gold in the company.
  • Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
  • Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotelsamp; Resorts
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Conduct regularly scheduled departmental meetings
  • Responsible for forecasting, scheduling, payroll, purchasing and recruitment for department
  • Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
  • Balance operational, administrative and Colleague needs
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

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