Individual Production Support Administrator - Jobs in Waterloo, ON

Job Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; its about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.Position Title: Individual Production Support AdministratorReports To: Director, Individual Projects and TrainingDepartment: IndividualTerm: Temporary Full-Time – 1 Year ContractWork Arrangements: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.The Opportunity: The Individual Production Support Analyst role supports the operational areas by ensuring timely and efficient handling of Individual Division systemerrors and messages from reports, which are the result of activity within theIndividual operations teams. This role performs frequent, regular audits withinthe Individual Division to ensure accurate and timely processing is maintainedand works closely with IT, supporting changes and enhancements to systemfunctionality and problem resolution.This role is an amazing entry-level opportunity for anyone wishing toexplore business processes and analysis. Don’t miss your chance to join one ofWaterloo’s Top Employers for 2023!What you will be doing:

• Review and investigate system and error related messages and reports quickly, to limit the impact on productivity and service standards across the Division
• Assess the magnitude and implications of identified issues to determine and or recommend the best approach to resolution
• Act as a resource to Operations Staff across the Division, providing them with required process and system constraint expertise in order to provide and maintain superior service
• Communicate directly with internal clients as required to provide further depth in the handling of problem resolutions
• Ensure ongoing timely procedural updates
• Ensure key and/or repeated issues are brought to Management’s attention
• Audit Individual Operations processes and report findings to management
• Ensure Service Standards/Deadlines are met, while maintaining a high quality of work
• Participate in projects and related clean-ups as required

What you will bring:

• Superior communication skills, both written and verbal, high degree of written communication required
• Strong analytical and problem-solving skills, while making appropriate recommendations
• Excellent time management and planning skills
• Strong organizational skills and ability to prioritize in a fast paced and demanding environment
• Adaptable to changing priorities, requiring minimal management direction
• MS office proficiency
• Individual Operations experience (Ingenium, VAX, FASAT, PeopleSoft, UnderwritingPro) is preferred
• Knowledge of past and current Life insurance products and contracts preferred
• Knowledge of insurance taxation regulations, legislative and CLHIA guidelines, money laundering, privacy and complaint handling procedures preferred
• Strong knowledge of processes, procedures and workflows within Individual Operations preferred
• FLMI, ACS designations preferred

What’s in it for you:

• A healthy work-life balance with employee wellness top of mind
• We value open, honest communication between team members, challenging each other to continually improve
• Employee resource groups that support an inclusive work environment
• A company subsidized cafeteria with a variety of daily options
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to:

• Provide two professional references (minimum one supervisor and above)

To learn more about Equitable Life, we encourage you to explore our organization.At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at [email protected] if you would like to receive our job postings in an alternative format or require an accommodation with the application process.Quick Apply

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