Information Systems Specialist (Operations) - Jobs in Waterloo, ON

Job Description

Overview:The Information Systems & Technology (IST) department at the University of Waterloo provides information systems, technology, and services in support of teaching, learning, research, and administrative needs across campus. Within IST, the Student Information Systems (SIS) team provides technical support for several information systems, primarily the student system Quest implemented in Oracle Peoplesoft Campus Solutions. The SIS team collaborates with partners across campus to deliver services supporting the academic mission of the University.Responsibilities:The incumbent will collaborate with colleagues in SIS and their partners across campus to analyze business and functional requirements to deliver solutions impacting users of the SIS suite of applications including Quest. Key competencies will include knowledge of service management practices, software development tools and practices, documentation and knowledgebase development, customer service, creative problem solving, organization & planning, communication, and teamwork.Qualifications:

• University degree required, or equivalent education and experience
• Demonstrated experience with software development best practices including fundamentals of algorithms, data structures, and software engineering practices
• Proven knowledge of more than one programming language,framework, or development environment
• Proficiency in using version control software, particularly Git and corresponding workflows
• Systems analysis skills, as well as experience implementing and supporting complex information systems
• Understanding of the Agile software development principles, and Systems Development Lifecycle
• Experience investigating and diagnosing system issues with emphasis on root cause analysis approaches
• IT Infrastructure Library (ITIL) and or IT Service Management (ITSM) knowledge and experience would be an asset
• Experience with wiki and/or knowledgebase tools (Confluence, SharePoint) Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third-party vendors with tact and diplomacy
• Ability to build and maintain positive relationships with colleagues, stakeholders, and clients
• Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
• Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
• Occasional work outside regular business hours

Vaccination Requirement Statement:Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.Equity Statement:The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.Quick Apply

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