Manager, Fees & Billing - Jobs in Waterloo, ON

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Group Retirement Services (GRS) is the leading provider of defined contribution plans in Canada through a wide range of products and services. As the Manager, Fees & Billing, your primary role will be to manage and lead the Fees & Billing Team. The team is responsible for the accurate and timely collection of fees for services provided by GRS, this includes checking fees set up in the system agree to the client agreements. The role is key in supporting the overall internal control environment. The Manager will work with various internal teams from Business Development, Pricing, Operations, Documentation to Accounting, as you are primarily accountable for ensuring fees collected, charged for GRS products and services is accurate and complete. This is a people manager role, where you will lead a team of up to 7 individuals who will rely on you to provide leadership, coaching and support.What will you do

• Responsible to lead and manage the GRS Fees & Billing Team.
• Accountable to ensure fees are accurately set up and collected from our clients.
• Responsible for validating new client fee set up, fee changes, product changes are properly set up in the system, added to invoicing tracker and reconciled to the agreement with the client.
• Manage and oversee the preparation of invoices for clients to pay fees.
• Review the work of billing staff to ensure accuracy and supporting files.
• Provide support to internal teams to investigate disputes or inquiries concerning fees charged and invoices.
• Support regulatory, compliance and accounting and audit requirements.
• Responsible to ensure routine manual tasks are prepared, reviewed, and processed accurately.
• Ensure the integrity of the control environment, report deficiencies identified and support new controls implemented or improve existing processes.
• Provide ongoing training and development of all staff through mentoring and coaching.

What will you need to succeed

• Strong people leader with management experience.
• Experience as a Billing Manager within the insurance and financial services industry.
• Ability to organize, prioritize and delegate using proven time management skills.
• Excellent communication skills, both verbally and in writing.
• Strong interpersonal skills to be effective when collaborating with various internal teams.
• Excellent computer skills, specifically with Excel (including VBA and Power Pivot functionality).

What sets you apart

• Flexible, creative approach to work, willing to challenge the status quo and bring new ideas.
• Strong analytical skills with attention to detail and problem-solving skills.
• Strong commitment to be a team player, ability to multi-task, detail-oriented.

Whats in it for you

• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• The opportunity to work flexible hours and network with various stakeholders
• A friendly, collaborative, and inclusive culture
• An environment of continuous learning and improvement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range:74,100/74 100 - 120,800/120 800Job Category:FinancePosting End Date:22/11/2022Quick Apply

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