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Manager, Patient Services - Jobs in Waterloo, ON

Home and Community Care Support Services
Job LocationWaterloo, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

MANAGER, PATIENT SERVICESREPORTS TO: Director, Patient ServicesLOCATION: Home and Community Care Support Services Waterloo WellingtonHOME BASE: WaterlooSTATUS: Permanent, Full-TimeSCHEDULE: 7 hours/day, prescheduledUNION: Non-UnionPOSTING #: 22-A-09POSTING DATE: December 29, 2022CLOSING DATE: January 6, 2023, 4:30 pmPOSITION SUMMARYThe Manager, Patient Services is responsible for managing day to day operations, ensuring that efficient and effective services are provided to Patients and their families through the provision of case management services and long term care facility placement services in hospitals and in the community. This position includes the responsibility for ensuring appropriate assessment of needs and coordination and management of services is provided to support Patients and their caregivers in their homes.This position requires a high level of independence and is expected to provide the leadership to ensure that objectives of Home and Community Care Support Services are met.KEY RESPONSIBILITIES

  • Manages Patient Services teams involving recruitment, selection, coaching counselling and performance management
  • Provides direction to staff regarding case management issues
  • Identifies staff and team training and skill development needs
  • Participates in budget development and monitoring and operational planning for the division
  • Monitors client outcomes through the use of standardized tools
  • Participates in interagency meetings and committees to promote an integrated approach to service delivery
  • Collaborates with community stakeholders and interprets policies of Home and Community Care Support Services to Patients and/or their caregivers, and health care stakeholders
  • Provides primary contact for client/family complaints or issues not resolved by the Care Coordinator or team member
  • Participates in the development, implementation and evaluation of programs for Patient Services
  • Provides direction to staff related to legislation, policies and directives
  • Other duties as required.
EDUCATION AND EXPERIENCE
  • Registered Health Professional
  • A degree in a health related field
  • 5 years progressively responsible experience in health care
  • Project management experience an asset
  • Management experience in a unionized environment with direct experience with change management
  • Knowledge of legislation governing health care activities in Ontario
  • Interpersonal, analytical, communication and diplomacy skills required
  • Fluency in French language preferred.
This position is included in the Manager, Patient Services on-call rotation schedule.HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.
  • NEW APPLICATION PROCESS!
If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting competition #22-A-09 before 4:30 pm on Friday, January 06, 2023.*** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.All current employees of HCCSS should send their Cover Letter and Resume to: Recruitment.WW@HCCOntario.caFor all other applicants, please forward your Resume and Cover Letter to: HR.WW@HCCOntario.caWe thank all applicants in advance however, we will be communicating only with those selected for an interview.HOME AND COMMUNITY CARE SUPPORT SERVICES WATERLOO WELLINGTON IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITYQuick Apply
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