Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

NOC Operations Administrator I - Jobs in Waterloo, ON

BlackBerry
Job LocationWaterloo, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Worker Sub-Type:Regular The BlackBerry Network Operations Centre (NOC) is a dynamic 24x7x365 team environment playing a core role towards the high availability of mission critical BlackBerry services.The NOC team:

  • Actively monitors the BlackBerry Infrastructure
  • Resolves any incidents which occur and ensure these are responded to promptly, professionally and within agreed Service Level Agreements.
  • Proactively performs scheduled changes within specified maintenance windows ensuring the BlackBerry Infrastructure is always up to date and running at optimum efficiency.
The NOC Team consists of Operations Managers, Shift Leads, and Operations Administrators.KEY RESPONSIBILITIESAs a BlackBerry NOC Operations Administrator you will:
  • Monitor the Blackberry Infrastructure using a variety of tools and react to resolve any alerts which may arise.
  • Work as part of a team to log and resolve any incidents ensuring that strict Service Level Agreements are met at all times.
  • Escalate any incidents that cannot be resolved within specified times frames to the relevant Operations or Engineering groups and work with them as a team until the incident is resolved.
  • Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
  • Ensure the upkeep and continuous improvement of the BlackBerry Infrastructure by performing periodic maintenance.
  • Act as the first point of contact for any network related problems between the BlackBerry NOC and the carrier partner’s NOC.
  • Act as the second point of contact for any customer related problems which are raised with the BlackBerry Care organization and then escalated to the BlackBerry NOC.
  • Actively participate in, and suggest, projects to improve the environment
  • Work a rotating 12 hour shift pattern
ESSENTIAL SKILLS AND QUALIFICATIONS
  • Post-secondary diploma in Computer Systems, Systems Administration, or a related discipline
  • Relevant experience in an IT Administration or Network Operations setting
  • Experience with Windows, Linux, Cloud based technologies (AWS, Azure), and Networking technology
  • Good communication skills and a positive attitude in stressful situations are required
  • Ability to troubleshoot hardware and software related issues
  • Positive attitude under stress
  • Work well in a team environment
  • Flexibility to work a rotating shift including overnights and weekends is mandatory
#LI-RS1ADDITIONAL ASSETS
  • Experience with JIRA
  • Experience with Incident and Change Management
Scheduled Weekly Hours:40Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

NOC Operations Administrator I Related Jobs

© 2021 HireJobsCanada All Rights Reserved