Presentation Technologies Specialist - Jobs in Waterloo, ON

Job Description

Overview:The Instructional Technologies & Media Services (ITMS) mandate is to maintain and evolve central teaching and learning facilities and to offer technical assistance and services to help enhance course content and delivery in the classroom and online, activities on which the University’s academic activity is dependent. This position is accountable to the Manager Presentation & Media Production Technologies, for the installation, configuration, programming, design, and support of the technology, services, and processes as provided to the University, within the Manager’s units and group’s areas of expertise, based on the key accountabilities for each USG level.Responsibilities:Installation, Maintenance and Repair

• Initiates firmware upgrades to individual system components, verifies functionalities and tests system integrity.
• Works with vendors to diagnose and resolve problems and equipment defects, and to coordinate and install upgrades to system components.
• Interacts with managers and senior staff of other UW units and with vendors on planning for system-component upgrades and on monitoring for, reporting, and resolving problems.
• Coordinates installation and repair work with UW campus and external partners.
• Performs troubleshooting and testing tasks in all areas: lectern equipment functionality, signal transmission, network configuration, sound levels, video camera and on-line collaboration system components.
• Performs infrastructure installation /removal, and preventive maintenance tasks based on the project scope and directives.
• Performs troubleshooting and testing tasks in all areas: equipment functionality, signal transmission, network configuration, sound levels.
• Other duties as assigned.

Customer support

• Manages and tracks support requests and service-inquiry calls.
• Provides equipment recommendations and advises the customers on costs and timelines.
• Develops proposals, specifications, work schedules for basic to high complexity systems, and contributes to the planning for installations.
• Works with vendors to diagnose and resolve problems and equipment defects.
• Provides assistance with equipment utilization problems including emergency response and troubleshooting, as well as user instruction and training.
• Diagnoses reported presentation technology issues to determine whether the cause is software, hardware, or an end-user action and completes repairs and advises customers as appropriate.
• Advises clients on the cost of equipment move/add/change requests.
• Provides assistance with investigation of and preparation for deployment of new features.
• Provides day-to-day technical guidance, work coordination, mentoring, and job supervision.

Project coordination and planning

• Develops proposals, specifications, cost estimates, and work schedules for campusbackbone, building-internal, and departmental/workgroup infrastructure in the presentation technologies space.
• Provides on-site guidance to less-experienced technicians and co-op students under the general direction of the System designer and in accordance with established manufacturer, industry, and UW standards.
• Confidently tackles complex issues with senior leadership, project/program team members, and stakeholders.
• Oversees site surveys to determine placement of technology components.
• Provides advice to constituency units (faculties, departments, etc.) with regards to physical device location planning.
• Provides project leadership on medium to large installations.
• Monitors the progress and quality of work assigned by ITMS to outside contractors.
• Certifies design and installation work performed by designated internal and /or external resources in the area of expertise.
• May be required to serve on campus committees, on behalf of Manager.
• Ensures that safety protocols are followed.

People management

• Leads system installation teams and mentors junior team members.
• Offers strong, effective communication skills to enable facilitation, negotiation, information flow, buy-in and team member involvement.
• Escalates and facilitates discussions for difficult decisions to be made to recover the project when appropriate.
• Evolves the understanding and communication of project roles and responsibilities and how they may relate to other areas of expertise within the project (e.g. networking, Plant Ops)
• Acquires trust and respect.
• Directs and/or coordinates the work of team members to enable appropriate allocation of resources while accounting for skills, availability, training requirements, and distribution of work.

System design and configuration

• Establishes strategies and performance standards, subject to review, conforming to management objectives.
• Develops end-to-end presentation technology system solutions.
• Performs system device configuration.
• Performs basic to high complexity system design.
• Analyzes trouble systems and applies problem solving skills and expertise to identify issues and offer appropriate solutions.
• Analyzes the technical solutions and designs proposed by external integrators and ensures compliance with University of Waterloo standards and design recommendations.

Qualifications:

• Relevant technical education and/or certification required.
• Industry and manufacturer certifications are a significant asset.
• Valid provincial driver’s license.
• The career-path competency table is the base from which the following descriptions are derived. Each level of the Specialist position builds upon the prior levels. Details at each level will evolve in response to changes in technology and the needs of the University. Progression is in recognition of substantial increases in depth and breadth of expertise with technologies (configuration, installation, design, programming), products, and techniques, complemented by increases in teamwork, communication, problem solving, leadership, and accountability. The Specialist is expected to develop competencies to at least the USG 8 level.
• Effective oral and written communication skills and ability to communicate issues, concerns, and status to leadership and project managers.
• Ability to work and think independently and ensure deadlines are met.
• Ability to analyze situations, make decisions, and solve problems under pressure.
• Knowledge of complex wiring configurations and/or signal flow for audio, video, control, and network.
• Control system programming changes and troubleshooting capabilities.
• Ability to use hand and power tools in a safe and efficient manner.
• Knowledge and application of industry and University installation safety codes and standards.
• Proficient with computers and standard office programs

Equity Statement:The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.Quick Apply

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