Windows Systems Administrator - Jobs in Waterloo, ON

Job Description

OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.Life at Opentext:At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes. You’ll be expected to bring with you an ideation and “Yes, if” mindset. And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.What is the roleThis position has the responsibility of reviewing, planning and evaluating systems and custom deployments to the organization’s global production infrastructure. This level III position within the department has the added responsibility of being a subject matter expert in multiple platforms/systems that are administered. The position requires detailed technical knowledge of specific systems and network elements and ability to troubleshoot those elements completely, 24 hours a day, 7 days a week. If needed, recommend and/or design new solutions to faulty or outdated components within the given production elements.What you will be doing:

• Work with other departments and outside vendors to design and seamlessly implement any production change required.
• All work needs to be done ensuring no customer impact, or the smallest impact possible given the constraints of the implementation, to the overall production system.
• Create and maintain preventative maintenance schedules for given system element.
• Provide 24/7 ‘tier3’ on-call support of specific production system section as required.
• Deploy all new production servers/devices fully configured and completely production ready into the production network.
• Provide documentation for all new design implementations engineered from within the group or assist in documentation for projects jointly engineered with other departments.
• Manages tickets to meet or exceed metrics.
• Develop and maintain production server documentation.
• Cross-Train production support & engineering personnel to ensure knowledge is held by multiple individuals

Required qualifications:

• Bachelor’s Degree or equivalent of work experience.
• 5+ years experience as a Systems Administrator in a medium to large scale environment
• Expert knowledge in administration of Windows Server 2012, 2016 and 2019.
• Expert knowledge in administration of Windows Infrastructure services incl. Active Directory, DNS, DHCP, File server
• Proficient knowledge in administration of Office 365 and Microsoft Azure Active Directory
• Expert knowledge in Powershell scripting
• Proficient in VMware administration
• Proficient in administration of the Patch Management Systems SCCM and WSUS
• Proficient in Microsoft Office 2016 and Office Pro Plus applications
• Strong verbal and written skills in English
• Well-developed interpersonal, presentation, and public speaking skills
• Strong interpersonal and communication skills
• Strong team player, working in a globally dispersed team
• Ability to effectively prioritize work load and tasks to effectively meet established deadlines
• Ability to creatively resolve problems and/or design new solutions to known flaws in design, and describe these in a detailed and clear report to management
• Ability to run cross functional meetings

Nice to have:

• Knowledge in administration of Microsoft Exchange 2013 and 2016
• Knowledge of server and system security
• Knowledge of server and system design
• Knowledge of LINUX/UNIX administration
• Knowledge of current versions of Windows Client Operating Systems
• Familiar with standard practices and procedures of all components within network element
• Knowledge of Mobile Device Management with iPhone and Android devices

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).Quick Apply

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