Prince of Wales Hotel, Assistant General Manager - Jobs in Waterton, AB

Job Description

What will be your daily pursuit: Welcoming and helping our guests by maintaining and beautifying our historic hotel.What perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:From the panoramic views of Waterton Lakes National Park to the architecture and craftsmanship of the building itself, every aspect of the Prince of Wales Hotel experience is unforgettable. The Assistant General Manager of the Prince of Wales Hotel (AGM-PWH) is a key #2 to the General Manager, with focus on maintaining the hotel’s unique and historic culture while managing all aspects of the hotel’s operations.The Assistant General Manager, Prince of Wales Hotel provides hands-on leadership to inspire a seasonal team to deliver personalized experiences to guests across the approximately 125 days of the hotel’s operating schedule. Through open communication, planning, organizing, coaching and a keen eye for detail, this role ensures that the history and beauty of the Prince of Wales Hotels comes to life daily. The AGM-PWH will assist with all aspects of hotel management to ensure profitable and sustainable hotel operation.

• Provide leadership for up to 100 summer seasonal workers to efficiently and expertly run hotel operations
• Ensures the safety and protection of property, guests and staff
• Acts as a good steward for Waterton National Park lands and pristine areas surrounding the Prince of Wales Hotel
• Ensures a line of open communication that prevents surprises
• Actively welcomes daily guests to the hotel with warmth and charm that fits the hotel’s unique spirit
• Actively participates in welcoming staff to the hotel, orienting new team members, setting expectations, overseeing staff housing, delivering regular reward and recognition, and ensuring proper adherence to policies and procedures
• Raises the energy of the team by modeling behaviors that inspire others: positivity – humor - ethics - leadership
• Works closely with the Glacier Park Collection HR (People & Culture) team to assist with all aspect of the staff experience, including hiring, animation and engagement planning, recognition, performance management, logistics, and training
• Coordinates with Pursuit Payroll and Accounting for Prince of Wales Hotel
• Ensures hotel staff have the necessary tools to operate efficiently and safely
• Ensures that guest or staff concerns are resolved fairly and in a timely manner, promoting a warm and friendly culture among both team members and guests
• Works closely with managers to ensure regular staff housing inspections are conducted and that facilities are kept in good condition
• Manages by walking around – ensuring that common areas, restaurants, shops, back of house and exterior grounds are clean and well managed

What skills and experience do you need for this job:

• 2 years’ experience in a Hotel GM or Assistant GM role, or related hospitality management experience
• Strong hospitality, service, and/or culinary work experience required
• Hotel management or Restaurant degree preferred
• Previous experience with public speaking preferred
• Previous experience curating a historic property or location preferred
• Knowledge of Waterton National Park, Alberta and Parks Canada desired
• Experience working with seasonal staff desired
• Must be legally able to work in Canada
• Must hold a valid driver’s license
• Work-ethic and commitment to the team and guest is key
• Be willing and able to work solo or as part of a team
• Be committed to Safety First and the highest quality of cleaning & sanitizing standards
• Be organized with a great eye for detail
• Be kind to others and always bring your best
• Be a good communicator, always suggesting ideas and solutions
• Be helpful and friendly, willing to go the extra mile
• Be relaxed, flexible and able to handle a few curveballs

What will your work environment be like:

• Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Quick Apply

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