Customer Service & Community Recreation Manager - Jobs in West Vancouver, BC

Job Description

(Permanent Full-Time Exempt)Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community.The West Vancouver Community Services Department, within the Parks Culture and Community Services Division, is hiring for permanent full-time Customer Service & Community Recreation Manager. Reporting to the Senior Manager of Community Services, this position will be managing recreational programs/services at the West Vancouver Community Centre, Ice Arena and responsible for department wide Marketing and Customer Service. This is an amazing opportunity for a creative leader to join West Vancouver’s innovative Community Services management team and work in collaborative, vibrant and fun environment designed to bring out the best in everyone.Key Responsibilities:· Provide day-to-day management of the facilities, systems and processes.· Hires, supervises and trains staff. Develop workplans and job performance expectations, evaluates and coaches staff, develops succession programs and initiatives and addresses labour relations issues.· Allocates resources to ensure programs and services meet community needs, are efficiently delivered, and revenue projections are achieved;· Prepares and implements facility and service area annual operating budgets and contributes to the development of capital budgeting and corresponding operating budget impacts;· Providing management direction to employees by planning, assigning and supervising work· Work collaboratively with internal and external stakeholders.The preferred candidate will possess: a Degree in recreation administration, business administration, the social sciences or other related discipline and considerable related work experience in recreation including supervisory and administrative experience or an equivalent combination of education and experience.The successful candidate will lead a high-performance team; talk openly with others, establish expectations, hold self and others accountable, support group decisions, share credit, build enthusiasm for goals, and resolve conflict appropriately; foster development of others through coaching and managing performance; possess a genuine desire to help teams succeed; formally and informally recognize deserving staff and colleagues. Possess business acumen; stay leading edge in their field; understand organizational challenges (internal and external). Achieve desired results by encouraging the contribution of others; be a proactive and positive team player who acts with a sense of urgency and leads by example; anticipate, respond and attend to the needs of staff, community and other stakeholders.The successful candidate will be required to supply an acceptable Police Information Check and a copy of their credentials. All District of West Vancouver employees are required to be fully vaccinated against COVID-19 as a condition of hire.This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates.Position Status:EXEMPT – Permanent Full-TimeHours of Work:35 hours per week (hours and days of work may vary)Closing Date:11:59 p.m. on January 11, 2023To Apply:Please visit the District of West Vancouver’s Career Centre at westvancouver.ca/careers to apply for this position.We want to thank all applicants, however only those chosen for an interview will be contacted.0770-22-EXEMPT-38If you have any questions please contact us at careers@westvancouver.caQuick Apply

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