Library Services Coordinator - Customer & Community Experience - Jobs in West Vancouver, BC

Job Description

(Permanent Full-Time)Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated library staff deliver award-winning services delivering programs, partnerships, and amenities that enhance the well-being of our community.The West Vancouver Memorial Library is currently seeking Permanent Full-Time Library Services Coordinator – Customer & Community Experience to join our highly qualified team. Reporting to the Head of Customer & Community Experience, the successful candidate will be responsible for:Planning, organizing, directing, and evaluating service delivery around community experience;Overseeing direct public service such as community conversations and collaborations, programming, customer assistance, home service, assistive service, account services, and readers’ advisory services.Supervising and scheduling the work of librarian and clerical staff, as well as volunteers;Interviewing and hiring new staff and volunteers; providing training and development; and conducting performance appraisalsParticipating in departmental planning, budget development, and the formulation of departmental policies and procedures.Preparing a variety of correspondence and operational reports.Provides information and assistance to the public regarding library materials, procedures, regulations and resources;Evaluates the effectiveness of and outcomes from service delivery.Resolves problems concerning patrons, staff, departmental operations, services, and facilities.Maintains awareness and knowledge of professional trends through reading, professional development, and participation in related associations and conferences.Performs related work as required.The successful candidate will possess: Master’s Degree in Library Science from a program accredited or recognized as an equivalent by the American Library Association; three or more years of professional library experience; some supervisory experience and/or training; considerable knowledge of the principles and practices of librarianship; and sound knowledge of the methods, techniques, practices, and procedures related to the implementation of library programs, projects and services.The successful candidate will be required to supply a police information check and a copy of their credentials.This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the Class Specification which is available for inspection in the Human Resources Department or on WestNet.Position Status:Union (WVMEA) – Permanent Full-TimeHours of Work:37.5 hours per week (hours and days of work may vary)Starting Rate of Pay:$38.74 per hour(This position has a pay structure with five steps which increase annually.)Closing Date:11:59 p.m. on Monday, June 14, 2021To Apply:Please visit the District of West Vancouver’s Career Centre at westvancouver.ca/careers to apply for this position.We want to thank all applicants, however only those chosen for an interview will be contacted.5960-21-WVMEA-32If you have any questions please contact us at careers@westvancouver.ca