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Public Services Assistant - Jobs in West Vancouver, BC

District of West Vancouver
Job LocationWest Vancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

(Permanent, Part-Time – 2 positions)The West Vancouver Memorial Library is well known as an innovative and award-winning library that prioritizes inclusion, a learning culture, organizational integrity, and enhancing community through our programs, services, and relationships. Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities.The West Vancouver Memorial Library is currently seeking a permanent part-time Public Service Assistant. The successful candidate in this role will be based out of the Technology Department, but will work closely with other departments, and alongside a motivated high-performing team, the Public Service Assistant is responsible for providing service to customers in the Community Computing Centre in person, over the phone, and via email; providing technology support to staff; and assisting with various technology related projects, including programming. The successful candidates will possess:

  • Excellent interpersonal and customer service skills;
  • Ability to communicate effectively orally and in writing;
  • Working knowledge of PC and Mac platforms and software applications, mobile device and e-reader platforms, apps, social networking tools, library catalogues, photocopiers and scanners, and an ability to instruct and assist customers in the use of these tools;
  • An ability to speak a language other than English is an asset and
  • Knowledge of photo, video and sound editing software, digitization equipment and software, basic desktop publishing, accessibility software, programming languages, and virtual instruction tools like video conferencing platforms would be considered an asset.
The successful candidate must enjoy assisting customers on an individual basis. This position is ideally suited to someone with patience, who likes working with people of all ages, who is adaptable and can multi-task, who is calm under pressure, and who enjoys and has the ability to troubleshoot technology related questions and problems.The preferred candidate will have a certificate or diploma in Library studies or computer information technology or systems. Completion of courses specific to library technology, computer systems, audio-visual production, information technology, web technologies, or adult instruction is considered an asset.The successful candidate will be required to supply an acceptable police information check and a copy of their credentials. The successful candidate is also required to be fully vaccinated against COVID-19 as a condition of hire.This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the Class Specification which is available for inspection in the Human Resources Department or on Westnet.Position Status:Union (WVMEA) – Permanent Part-TimeHours of Work:28 hours per week (hours and days of work may vary)Starting Rate of Pay:$26.87 per hourThis position has a pay structure with five steps which increase based on the number of hours worked.Closing Date:11:59 p.m. on Wednesday, July 20, 2022To Apply:Please visit the District of West Vancouver’s Career Centre at westvancouver.ca/careers to apply for this position.We want to thank all applicants, however only those chosen for an interview will be contacted.5850-22-WVMEA-50If you have any questions please contact us at careers@westvancouver.caQuick Apply
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