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Retail Support Representative - Jobs in Wetaskiwin, AB

Home Hardware Stores Limited
Job LocationWetaskiwin, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Home Hardware has an exciting opportunity available in our Dealer Services Team for a Retail Support Representative. The successful incumbent will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff.If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply!JOB DESCRIPTION:

  • Member of a team working in a Call Centre environment using Call Centre Software.
  • Work closely with all departments to provide timely information to Home Dealers on product, stock availability, POs, dealer orders, order problems, special services offered.
  • Assist Dealer Owners with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
  • Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
  • Generate reports based on requests from Retail Field Teams and Dealer Owners (balance of sales and gross margin report, and Multi-Store Comparison Report).
  • Provide operational assistance and information for Dealer Owners on Home’s various Payment Card programs.
  • Assist Dealer Owners with their Moneris request when a new store is created or a change of ownership.
  • Assists Dealer Owners with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support
QUALIFICATIONS:
  • Two to Three years’ experience providing excellent support within a customer service role.
  • High School graduation, with post-secondary business-oriented courses an advantage.
  • Experience within the Retail industry would be an asset.
  • Knowledge of Homes Systems and Services would be beneficial but not essential.
  • Commitment to providing excellent service to Home’s Dealer Owners.
  • Ability to multi-task with strong problem-solving skills.
  • Strong computer and typing skills are essential.
  • Knowledge of Microsoft Windows and Microsoft Office required.
  • Prior experience with Oracle Forms and Microsoft CRM is an asset.
  • Excellent communication skills in English. Fluency in French would be an asset.
We thank all applicants for their interest, however only those selected for an interview will be contacted.We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.Quick Apply
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