Field Support Analyst - Jobs in Winnipeg, Manitoba, R3C0T8

Job Description

What do you think of when you hear the name MNP Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about supporting our clients transform their organization.Make an impact with MNP Digital as a Field Support Analyst as part of our Managed Service Practice Area.The primary function of the Field Support Analyst is to collaborate with our clients, Service, Project and Sales teams to see requests through to completion. Field Support Analysts will split their time between an MNP office and our client #39;s locations.At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you’re ready to take your career into your own hands, you’ve come to the right place.The preferred work location is Winnipeg with some travel to client sites, for which travel costs will be compensated. We also require the successful candidate to be office based for a minimum of 3 to 4 days per week to collaborate with the greater team.Responsibilities

• Act as the public face of MNP Digital, demonstrating and delivering our company core values in person
• Focus on delivering an amazing client experience, and superior customer service
• Resolution of client requests that require an onsite presence at client office locations, IMAC (Install, Move, Add, Change)
• Creating and updating Client documentation
• Identifying sales opportunities and engaging our team to follow through
• Participating in or leading projects
• Installation and maintenance of infrastructure as directed
• Prompt and accurate submission of timesheets
• Provide mentorship to service team members when opportunities arise
• Collaborate with both local, and national internal and external stakeholders to achieve resolution.
• A simple understanding of how Microsoft Power Automate, software customization, workflows, low-code platform.

Skills and Experience

• Minimum of 5 years professional IT experience
• A relevant technical post-secondary degree or diploma
• Excellent written and verbal communication skills
• A proven track record of outstanding customer service
• Ability to stay calm in tense situations while projecting a positive, confident outlook
• Intermediate knowledge of Windows, Windows Server, Office Suite
• Basic knowledge of database services including Microsoft SQL
• Intermediate knowledge of email services including Microsoft Exchange and Office 365
• Intermediate knowledge of Active Directory, GPO’s, NTFS and share permissions
• Intermediate knowledge of networking including DNS, DHCP, Routing, VPN’s, common ISP services, UTM
• Basic knowledge of 3rd party applications utilized by assigned clients
• Basic knowledge of backup software and strategies
• Familiarity with desktop hardware, installation and diagnosing issues
• Familiarity with network, server and storage hardware, racking and installation
• Basic knowledge of VMware and virtualization
• An availability for overtime on evenings and weekends
• A commitment to continual professional development
• An independent, self-managing work ethic with the ability to balance multiple priorities and deadlines
• Strong time management and troubleshooting skills
• An understanding of the importance of detailed time and expense tracking
• Must possess a vehicle, valid driver’s license, and appropriate business-class insurance

Recommended Certification Track

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• Fortinet Certified Professional: Network Security (NSE 4 FortiOS )
• Fortinet Certified Professional: Network Security (NSE 6 FortiSwitch)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-801)

MyRewards@MNP More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration. Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!