CRM Specialist, Enrolment Services - Jobs in Wolfville, NS

Job Description

DiscoverThe OpportunityWolfville, NS Information Technology Experienced Full-time - Permanent Competition Number: 23-07-AUPosition: CRM SpecialistDepartment: Enrolment ServicesPosition Type: AUPAT 5, Full-time, PermanentDate Posted: January 31, 2023Application Deadline: 11:59PM February 15, 2023Competition #: 23-07-AUSalary: To commensurate with qualifications and experience.Benefits: Our total compensation package includes a defined benefit pension plan, health and dental plan, health spending account, life insurance, optional life insurance, AD&D insurance, long-term disability insurance, employee and family assistance program, tuition discount for employees and their dependents, free gym facility membership, 4 weeks vacation increasing with years of service, university paid holidays including winter break closure.Other: This is a hybrid work opportunity (flexible work model that supports a blend of in-office and remote work), as agreed by all parties based on operational requirements and university guidelines.ShareWhat youll doResponsibilitiesAcadia Universitys Enrolment Services department is looking for a Client Relationship Management (CRM) Specialist to lead the ongoing development, training, and maintenance of our CRM system (Slate).As the CRM Specialist, you will ensure Acadia maximizes the tools within Slate to implement marketing, recruitment, admissions, and communication focused on recruitment and enhancing the student (customer) experience.Key Responsibilities:Lead the CRM system development, implementation, and maintenance, as well as guide and direct staff in its effective use.Coordinate with Enrolment Services, Marketing, and faculty to execute student recruitment and admissions goals.Lead the creation and implementation of CRM communication tracks through outbound SMS and email of marketing campaigns for numerous audience segments in support of enrolment strategies.Create and deliver a comprehensive on-campus CRM training and development program.Provide ongoing functional support, problem-solving, and troubleshooting for staff and faculty system users.Respond to queries about enrolment from campus Executive, Directors, Faculties, Deans and Enrolment Services staff.Report on recruitment and admissions on a regular basis, distilling data and presenting strategically important information to Acadia University decision makers.What youll needQualificationsBachelors degree in Computer Science, Systems Management, Information Technology, or related field.2-3 years of experience in database marketing, CRM, email and/or mobile campaign management.Experience with Technosolutions Slate system preferred, but not required.Intermediate knowledge of common computer applications for relationship management.Proven ability to organize, manage and meet goals/project deliverables.Exemplary written and oral communication skills.Strong analytical, troubleshooting, and problem-solving skills.Ability to work independently, as well as with varying levels of leadership on campus.Were looking forCore SkillsCommunication Skills Organizational Skills CRM Database Marketing Information Technology Computer ScienceA little bit about usAcadia UniversityAcadia University, located in Mikmaki, the ancestral territory of the Mikmaq nation, is one of Canadas leading primarily undergraduate institutions. For over 180 years, Acadia has been providing students with a learning environment that ensures they have every opportunity to succeed in life. Our graduates emerge with the tools required to be global citizens and community leaders. Acadias faculty and staff are key to our institutional success and share a commitment to provide our students with a high quality post-secondary education. As a staff member, you will be part of this transformational educational experience where innovation is encouraged, and your ideas are welcomed.Acadia University is located only one hour from the city of Halifax in Nova Scotias beautiful Annapolis Valley in the Town of Wolfville. Wolfville offers residents an affordable lifestyle, outstanding recreational opportunities, internationally acclaimed restaurants, a healthy economy, and the best weather in the Atlantic provinces. The Town of Wolfville is one of the fastest-growing communities in Nova Scotia where people find the perfect mix of small-town livability and urban energy. Its a place that people love to live, and those who do not live here love to visit.To see more information on why Acadia is an employer of choice, please visit our website at www.hr.acadiau.ca.Are you interestedWork With UsTO APPLY: To apply for this opportunity, click on the Apply Now button and upload your cover letter, resume, and references. For further information or to request a detailed job description, please contact Keilani Tupper at [email protected]Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions.The University invites applications from all qualified individuals; however, Canadians and permanent residents will be given priority. Acadia University is committed to employment equity and diversity in the workplace and welcomes applications from Aboriginal people, African Nova Scotians, persons with disabilities, visible minorities, women, and persons of any minority sexual orientation or gender identity. Consistent with the principles of employment equity, the primary criterion for appointment to a position is qualifications and professional excellence. Candidates who identify as a member of one of the afore-mentioned groups, and who wish to have the application considered as such, are invited to submit the online Employment Equity Voluntary Self-Identification Form as part of their application package.The university will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicants accessibility needs. If you require accommodation because of a disability or for any other reason during the interview process, please contact [email protected]Quick Apply

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