Winery Retail Operations Manager - Jobs in Wolfville, NS

Job Description

The Retail Operations Manager is responsible for profitable sales and operations of the Gaspereau and Mercator Vineyards retail stores including tasting bars and onsite food and beverage service. A key priority is to uphold the integrity of the brands and consistently create a welcoming and hospitable guest experience. The ideal candidate is sales-driven with natural decisive leadership traits, who takes initiative, and has a positive, approachable personality.Place: Wolfville, NSWage Rate: Dependent on experienceWorking Hours: Full timeResponsibilities Operations:

• Leads the day to day activities of the team to achieve Gaspereau and Mercator priorities:sales, labour control, profit, and providing consistent, engaging on-brand guest experiences.
• Manages daily business functions, including overseeing the point-of-sale system, daily opening and closing procedures including correct cash accounting.
• Responsible for the weekly and bi-weekly timekeeping and on-time Payroll.
• Responsible for the overall presentation of the onsite experience which includes staff, wine, and merchandise displays, immaculate and orderly appearance both inside and out.
• Responsible for seasonal start-up and closedown of facilities, including identifying and requesting furniture, equipment, supplies required to achieve the operational plan.
• Responsible for inventory management and upholding internal control standards including monthly inventory counts, minimizing tasting bar spoilage, stocking /rotating retail shelves, managing older vintages.
• Executes quality food service and wine features program along with supporting materials.
• Maintains purchasing and orders necessary supplies for the tasting room, retail, and Foodservice including winery cleaning supplies and oversees processing invoices in a timely fashion.
• Develops and maintains all Standard Operating Procedures (SOPs) necessary for running Tasting Bar, Retail, and Foodservice operations.
• Ensures the team operates according to standards for professionalism and customer service and that company policy and procedures are followed by all staff members.
• Responds to customer requests, suggestions, or complaints in a timely fashion.
• Understands the Liquor Control Act, On-premise liquor regulations, Food Safety Regulations and manages the operation in compliance with its terms. Manages liquor license and maintains necessary food handling requirements and certifications.

Responsibilities Personnel Management:

• Responsible for staff hiring, orientation, training curriculum and implementation, development, supervision and performance evaluation. Responsible for HR decisions in collaboration with the General Sales Manager.
• Training staff to deliver brand consistent performance and continually improve staff wine knowledge and selling skills.
• Manages the tasting room schedule and tracks labour hours.
• Keeps the staff engaged and focused on continuous improvement and has a strategy to maintain productivity levels in high season as well as in lower visitation days/season.
• Assign, direct and evaluate work of employees.
• Appraises performance, identifies development opportunities and acts as a coach/mentor when required.
• Leads team to meet or exceed sales goals based on weekly, monthly and annual budgets.
• Actively inspires the team to build employee unity, being a positive example for guest experience.
• Creates and maintains a warm, friendly and highly productive team culture that is focused on providing an exemplary guest experience that builds lasting customer relationships
• Schedules regular staff meetings, develops and drives agenda.
• Ensure cross training of department staff with Retail systems and functions and knowledgeable with all products and services offered
• Ensure employees follow safe and sanitary work habits.

Responsibilities Onsite Marketing & Promotions:

• Develop annual marketing and promotional plan with activities aimed at increasing cellar door traffic and sales.
• Execute onsite events and manage to ensure smooth and efficient execution including Oversee booking, staffing, food and entertainment, venue preparation, ensure timely setup and roll out.
• Recommend pricing strategies to drive sales; optimize pricing for retail, flights, BTG, corkage
• Inform, educate and motivate staff to embrace promotional activities so that they communicate effectively to guests.
• Track success of promotions and make recommendations for future activities.
• Stay abreast of industry trends and competition with a view to make adjustments when required.
• Provide social media inputs for Gaspereau and Mercator under the guidance of our Marketing Partners.

Qualifications:

• Minimum 3-5 years of retail and/or Hospitality Management experience.
• Relevant education and/or tier one industry training.
• Excellent guest experience delivery and selling skills.
• Leadership skills with the ability to uphold standards, policies and procedures
• Proficient in MS office and comfort using retail and FS point-of sales systems
• Knowledge of and passion for providing premium wine experiences.
• Budgeting and sales forecasting experience in retail or hospitality management.
• Excellent written and verbal communication; organized with effective prioritization skills.
• Proven leadership capabilities and ability to effectively train and manage staff.
• Some traveling required for internal meetings (at Jost Vineyards-Malagash) or industry meetings.
• Work is performed in a general production area and/or office environment with regular demands for moving, lifting/carrying/lowering up to 50 pounds, standing, walking, climbing, and pushing.
• Normal visual, hearing, and language acuity required for correspondence and computer usage.
• Must be flexible to work weekends and holidays.

Interested applicants may apply to:opportunity@devoniancoast.ca, with the Subject Line Operations ManagerQuick Apply

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