IT Helpdesk Technician - Jobs in Yellowknife, NT

Job Description

As Crowe MacKay LLP continues to grow, we are actively looking for a well-rounded, permanent full-time Help Desk Technician to join our growing Information Technology department. The candidate will work out of our Yellowknife office, reporting directly to the Director, IT Operations. The successful candidate will be a natural problem-solver, professional, considerate, and consistently exercise urgency when dealing with and resolving technical issues.Please note, although this is a permanent full-time role, we are open to a 2 year contract with a possibility of extension for the right candidate.Responsibilities

• Remotely and locally respond to and resolve requests for support through our ticket system
• Interpret request for support and communicate in your own words back to the end user what you believe it is they are requesting
• Develop a series of steps and actions to troubleshoot and resolve the issue
• Communicate in writing, through the ticket system, their action plan to resolve the issue
• Upon successful resolution of the issue the steps taken will be documented for the reference of the end user and for use in the resolution of future issues
• Troubleshoot workstation hardware issues
• Adding to and maintaining the internal and end user IT knowledge bases
• Assist with setup and deployment of company workstations and hardware
• Contribute to and be a part of a collaborative team environment within the IT department and the local office
• Accessible after hours for emergency issues
• Any other duties as deemed necessary for the betterment of the IT department

Qualifications

• College level Diploma in Computer Information Systems, Networking and Telecom, or equivalent
• 1-2 years previous IT Help Desk experience is required
• Past work experience in an accounting firm in an IT capacity will be viewed favourably
• Ability to work independently without day to day direct supervision
• Proven exceptional customer service skills and high sense of urgency
• Superior problem solving and troubleshooting skills are essential
• Strong willingness, capacity, and desire to learn
• Excellent communication skills, both written and verbal (English)
• Technical skill set should include an entry level understanding of the following:

o Windows server environmentso Windows desktop operating systemso File shares and permissionso Microsoft Office productso Workstation and laptop hardwareo Citrixo Basic IP networking and connectivityAbout The Yellowknife OfficeOur Yellowknife office provides client service excellence to a diverse array of industries, including: government work, not-for-profits, small to medium owner-managed businesses, hospitals, municipalities, and indigenous groups. The Yellowknife team has deep roots in the communities in which they live and work. We are a dynamic firm with a commitment to creating an environment for success, both for our team and our clients.Your Journey as an IT Helpdesk TechnicianAt Crowe MacKay, you have the opportunity to be an integral part of the IT team. The Help Desk Technician is the IT department’s first line of support and directly represents the IT department’s brand to the end users, our Crowe MacKay LLP professionals. This role is first and foremost a customer service position and supports end users from all of our eight markets across Northern and Western Canada. Having a passion for serving the end user, coupled with providing exceptional problem-solving abilities, is imperative to the success of this role. The incumbent must have strong communication skills, possess the ability to articulate technical language to end users effectively, have an acute attention to detail, and a high understanding around the importance of following procedures. This role can be fast-paced and requires effective teamwork to ensure exceptional service is delivered in a timely fashion. Managing and setting expectations is paramount in providing a favorable end user experience.Crowe MacKay LLP is a vibrant team of Chartered Professional Accountants in eight cities across Northern and Western Canada. We believe strong relationships are the cornerstone to success and strive to create innovative solutions for our clients. Crowe MacKay LLP is built on a foundation of diverse talent, delivering expert advice across a spectrum of industries and organizations.Our business has grown to eight offices in northern and western Canada not only because we deliver consistently exceptional service, but because we attract employees at all levels who are passionate about their work and have been recognized as an employer of choice. With over 50 years of expertise we continue to create lasting value. Come grow with us!To ApplySend us your cover letter outlining why you believe you are our successful candidate along with a copy of your resume via email.Crowe MacKay offers a competitive salary and benefits package. Please note, only successful candidates will be contacted for an interview.Crowe MacKay is an equal opportunity employer and is dedicated to creating a diverse environment. All qualified applicants will receive consideration for employment.Our BenefitsAt Crowe MacKay, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.Our Crowe MacKay Yellowknife office also offers:

• Travel benefits
• Relocation loan
• Internet reimbursement
• Years of Service Bonus
• Flexibility
• Wellness Program
• Employee Assistance Program
• Group Benefits package
• Professional Development

Learn more about what working at Crowe MacKay as a IT Helpdesk Position can do for you by checking out our website.More About Crowe MacKayCrowe MacKay is committed to giving back to the communities in which we live and work. Not only are we involved in charitable organizations as a firm, but we support and encourage our employees to volunteer in their communities as well. We firmly believe that a strong community creates endless opportunities for education, employment, and increased quality of living. Crowe MacKay services clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.Job Types: Full-time, Permanent, Fixed term contractSalary: $50,000.00-$65,000.00 per yearBenefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Flextime
• Housing allowance
• Life insurance
• Paid time off
• Relocation assistance
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Northwest Territories: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Help desk: 1 year (required)

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