Reservations & Group/Tour Coordinator - Chateau Nova Yellowknife - Jobs in Yellowknife, NT

Job Description

About usNova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.The DestinationThe Northwest Territories is so many things. Its the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, its downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.It is an immense land here for you to explore. It is waiting for you.Nova Perks:In addition to competitive wages we offer:

• Paid airfare to Yellowknife from anywhere in Canada
• Subsidized accommodation
• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations
• Extended Health Benefits for full time employees
• Employee Discounts at the F&B Outlets

The Position:The Reservations & Group/Tour Coordinator provides support to the front desk and is the primary contact for group sales..Major Responsibilities and Duties (to fulfill major purpose):

• Manage group/tour reservations at the front desk and works as a liaison regarding group/tour reservations with Sales and Catering.
• Enter guest rooming lists and make individual reservations as required
• Build loyal guests through exceptional customer service
• Champion the reservations upselling program
• Update reservations with proper billing information and billing authorizations
• Build and manage all Posting Master Accounts
• Responsible for managing room inventory
• Rate loading for property
• Data Entry, Month end Management reports

Skills, Knowledge and Abilities Required:

• Demonstrates exceptional levels of professionalism, diplomacy, tact and confidentiality
• Outstanding levels of personal and professional integrity.
• High attention to detail
• Excellent written and oral communication skills
• Ability to handle multiple tasks at the same time
• A strategic team player who likes statistics and financial analysis
• Excellent customer service and problem resolution

Working Conditions:

• Normal office working conditions.

Experience, Training and Education (demonstrating requirements):

• Prior experience in a customer service role required.
• Comfortable with Microsoft Word, Excel, and Outlook.
• Prior hotel experience
• Reservations or front office experience required

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected