Manager, Licensed Insurance Associates - Jobs in Yorkville

Job Description

Are you looking to join one of Greater Toronto’s Top 2024 Employers The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve. Job summary This position is responsible for managing the sales and administrative activities handled by the Licensed Insurance Assistant team to ensure growth goals, sales management, effective and efficient service to members, facilitating issue resolutions and adherence to compliance requirements. How you will make a difference

• Managing the day-to-day activities of the Licensed Insurance Assistant team, assigning and directing work, scheduling, and prioritizing work assignments, monitoring workloads and performance to ensure ongoing work quality and adherence to guidelines, policies and procedures, resolving issues, and conducting performance reviews

• Accountable for the achievement of Key Performance Indicators by measuring and interpreting trends, and patterns and seeking causes for them; communicating and taking corrective actions and adjustments when needed

• Facilitating the training of licensed insurance assistants, identify training and development opportunities, provide feedback and coaching

• Overseeing the sales, compliance, and business development activities, and provide operational support on all areas of sales, sales force entries, and requirements for the complete end-to-end member experience. Offer guidance to ensure compliance consistency with advice and process for OMA members and their families.

• Monitoring and maintaining high levels of compliance, accuracy and sales process consistency and stay up to date on compliance with all industry and regulations and contractual obligations.

• Providing guidance and advice in the resolution of complaints and escalated administrative or claim issues, mediating with insurers and other business partners to resolve issues, discrepancies, and member complaints.

• Supporting the Compliance team to identify root causes of errors and recommend process improvements to address concerns and enhance member experience

• Advocate and when required, respond to members who share insurance survey feedback on products and services provided by OMA Insurance staff or other business partners.

• Providing oversight of the services delivered by our group plan administrator and other business partners servicing our members to ensure that service is being met according to OMA Insurance agreed-upon service standards and service level agreements

• Developing and maintaining strong working relationships with internal and external stakeholders to understand and leverage opportunities to deliver high-quality service to members, monitor service delivery for continuous improvement and actively participate and provide critical input into initiatives that will improve member experience and processes.

Requirements that are important to us

• Undergraduate Degree

• Minimum 6 years experience of managing a team of sales professionals

• LLQP (Life License Qualification Program) required

• Knowledge and understanding of the insurance industry

• Working knowledge with Salesforce CRM system

• Some investment or annuity knowledge would be an asset

• FLMI (Fellow Life Management Institute), CLU (Chartered Life Underwriter) and CFP (Certified Financial Planner) considered an asset.

• Thorough knowledge of life and health insurance and group products and acceptable insurance practices. Experience in consultative sales in a client-based environment is required.

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office. What do we have to offer you

• A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours

• A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system

• An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity

• A commitment to growth and development through paid professional development and continuous in-house learning

• A friendly and flexible hybrid work environment

• Competitive salary and bonus program

• Exceptional group benefits package, including a spending account and a robust wellness program

• An organization that has been recognized as a Greater Toronto’s Top Employers for four consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions. Facebook  |  Twitter  |  Instagram  |  YouTube  |  LinkedIn The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Powered by JazzHR