Senior Service Delivery Manager - Jobs in Yorkville

Job Description

If you are an experienced Senior Service Delivery Manager looking for a high impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you #39;ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey Apply now!Req.#563009043RESPONSIBILITIES- Lead program management for the project with an objective to monitor and improve the stability, scalability, and reliability of the applications in Store Technology and Retail Ops- Ensure application transitions for L2 monitoring are completed on time- Oversee operational and management reporting for the project- Manage project metrics and risk management- Ensure software release management and testing delivery- Manage the relationship with the client, act as an escalation point for the provided services, and ensure the client #39;s issues, requirements, etc. are managed to satisfaction- Cover 2 to 3 portfolios (including managing a team for continuous 24/7 L2 support)- Working on-site three days a week in TorontoREQUIREMENTS- Experience with Site Reliability Engineering- Familiar working in a multi-vendor environment- Proven history managing team of 50+ people- Agile thinking and agility in goal achievement- Have excellent communication skills- Excellent stakeholder management, change management, problem-solving and analytical skills- Skilled in Operationalamp; Management reporting, Incident/Program Management, Project metrics, Risk Management, Software Release Management, and Testing Delivery- Considering the Legacy Modernization initiative, the Candidate should have an awareness of Azure Platform- Hands-on experience working with monitoring and incident management tools- 15+ years of IT experience and 5+ years of experience as a Service Delivery Manager, Project ManagerBENEFITS- Extended Healthcare with Prescription Drugs, Dental and Vision Insurance, and Healthcare Spending Account (Company Paid)- Maternity/Parental/Adoption Leave Top-up- Life and AD amp;D Insurance (Company Paid)- Employee Assistance Program (Company Paid)- Unlimited access to LinkedIn learning solutions- Long-Term Disability- Registered Retirement Savings Plan (RRSP) with company match- Paid Time Off- Critical Illness Insurance- Employee Discounts- Employee Stock Purchase ProgramABOUT EPAM- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potentialEPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.