Packaging Specialist - Jobs in Altona, MB

Job Description

Official Position Title: think4D Project SpecialistThe role of the Project Specialist is primarily to serve as the liaison between sales, production and the customer. You will deal with customer complaints, inquiries and process transactions. You will follow established policies and procedures when providing customer service. International travel is required for this role.The successful candidate will work Monday through Friday, 8 AM - 5 PM.Friesens offers a Comprehensive Benefits Program, Employee Ownership, and Profit Sharing.Job Requirements:

• High school diploma, GED or equivalent;
• Post secondary education in Business Administration or related field;
• Minimum of 3-5 years experience working in an administration role (i.e., project management, customer service);
• Computer skills particularly related to spreadsheets, documents and information systems;
• Able to build and maintain lasting relationships with customers and other stakeholders;
• Able to effectively communicate, both verbally and in writing, in the English language;
• Excellent interpersonal skills;
• Self motivated with proven leadership skills;
• Strong problem identification and problem resolution skills;
• Organized with great attention to detail;
• Sound leadership and team building skills;
• Works well under pressure and with tight deadlines;
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal direction from others;
• Highly effective negotiation, diplomatic, and conflict resolution skills;
• Willingness and ability to undertake training to evolve as a leader in a changing business environment;
• Manual dexterity required to use desktop computer and peripherals.

Job Duties & Responsibilities:

• Monitoring territory activity and job status to keep projects moving smoothly from customer to final production;
• Pro-actively working with customers and sales staff to navigate through issues;
• Communicating with customers and sales staff via e-mail, telephone, mail or in person regarding orders;
• Interpreting instructions from customer and ensuring information is accurate and viable to be used. Communicating closely with others to ensure accurate information is used to produce an order;
• Answering questions from production, customers and sales staff as required regarding deliveries, deadlines or technical information required producing a component of a project;
• Ensuring accuracy of customer supplied information and files;
• Recording quality concerns on appropriate reports and forwarding the same to production for follow through. Ensuring sales staff and customers are informed of the response;
• Conduct tours for customer or potential customers as required;
• Miscellaneous projects as assigned;
• Taking ownership of customer work once it enters the plant and ensuring that the rigid carton project runs smoothly and according to schedule;
• Providing exceptional, courteous and reliable customer service to customers and internal staff.

Friesens accepts resumes solely through our Application Tracking System at: https://www.friesens.com/careers/. Deadline for submission of cover letters and resumes is June 30, 2021. Incomplete resumes will be disqualified.For more information about think4D and it's parent company Friesens Corporation, please visit: https://www.think-4d.com/Reference ID: 2021-74Application deadline: 2021-06-30Expected start date: 2021-07-19Job Types: Full-time, PermanentSalary: $18.00-$24.77 per hourAdditional pay:

• Overtime pay

Benefits:

• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:This position may accommodate a Hybrid Work From Home/ In Office work arrangement.Ability to commute/relocate:

• Altona, MB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• customer service: 1 year (required)

Language:

• English (required)

Willingness to travel:

• 25% (required)

Work remotely:

• Yes