Dealer Success Representative - Jobs in Baltimore, ON

Job Description

About UsSegway Powersports Canada is revolutionizing the powersports industry with the first-ever hybrid powertrain on the market and now offering electric leisure crafts to emerge as a leader in the area of zero-emission, reduced carbon footprint powersport vehicles. We are the exclusive distributor for the Canadian market. With over 45 dealers across Canada, Oasis Global Inc. brings together industry-leading brands and a national network of top-tier dealers and retailers to serve the powersports market.We sell through a growing proven and professional dealer network the all-new Segway Powersports lineup of ATVs, UTVs, and SSVs along with a lineup of other exclusive and leading powersports brands and accessories. Our rapidly expanding team and network of nationwide dealers are committed to success, excitement, and outstanding service & support. Along with our affiliate companies, Roost Factory and Hoosier Off-road, we are a leader in the Powersports industry. At Segway Powersports Canada we value the opportunity to create a long-term relationship with our dealers and customers.Responsibilities:You will be working closely with Segway Powersports Canada’s Territory Sales Manager, marketing team, and the external marketing team (Well Known).

• Assume primary responsibility for managing and strengthening dealer relationships by building rapport with multiple functions at the dealer’s organization.
• Responsible for the delivery of superior dealer service with respect to all email/telephone inquiries.
• Work with Territory Managers to deal with escalations or reoccurring issues to troubleshoot documents, analyze options and provide a resolution.
• Identify gaps in the products and customer services that the dealer uses and advise them on solutions that would help enhance their business.
• Assume a proactive role to ensure customers/users receive superior service by investigating requests/discrepancies and taking corrective action.
• Work effectively as part of a team to deliver optimal customer service.
• Promote service excellence by consistently evaluating processes, procedures, and/or practices and identifying potential for improvement. Communicate findings/recommendations to the Territory Managers and CEO.
• Proactively seek feedback from clients to determine their needs to help them grow their business.
• Foster a climate of mutual respect, open communication, and approachability.
• Build a good rapport with all Segway Powersports Canada staff within the department and within other departments.
• Actively participate in regular Segway Powersports Canada meetings and dealer conferences and meetings with the external marketing agency (Well Known).
• Assist with special projects/tasks as assigned by management.
• Attend tradeshows and expos.

Qualifications:

• Minimum of 2-3 years of experience in a management and communications role.
• Previous experience in the dealership industry.
• Post-Secondary education.
• Exceptional verbal and written communication skills.
• Excellent relationship-building skills.
• Excellent organizational and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Fluency in French is considered an asset.

LocationBaltimore, Ontario**In-office and remote options offered**How to ApplyPlease forward your resume to hr@hoosier-offroad.com and include " Dealer Success Representative” in the subject line.Segway Powersports Canada is an equal opportunity employer, and we would like to thank all applicants for their interest. Please note that we will only be contacting the candidates under consideration.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Segway Powersports Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources at hr@hoorsier-offroad.com of the nature of any accommodation(s) that you may require.Quick Apply

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