Part-time Guest Services Representative - Jobs in Baltimore, ON

Job Description

Job TitlePart-time Guest Services RepresentativeJob Description SummaryQuinte Mall Guest Services is actively seeking a vibrant & professional person to fill the part-time Guest Services Representative position. The successful candidate’s schedule must be flexible enough that they can work various shifts which include mornings, afternoons, evenings and weekends.Job DescriptionMain Objectives:Be an active, efficient and effective member of the Guest Services TEAMProvide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling publicAct as a liaison with tenants“Beyond the Booth” Customer Service does not stop at the kiosk and should be carried out at all timesResponsibilities:Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offeringsSale of Mall Gift Cards which includes:daily depositsshift reports and logsdistribution of gift-with-purchase itemsTelephone, Email and In-Person InquiriesOpening & Closing dutiesPrepare and manage various customer tracking initiativesProvide Customer assistance with all available mall services.Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environmentAssist with various on-site promotions and eventsCultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Website, Instagram, etc.Professionally respond online to customer service inquiries on social media. (If applicable)Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-upsMaintaining cleanliness and organization at the workspaceEnsure appropriate levels of inventory for administration supplies, gift cards, etc. are maintainedOther duties as assignedAnd most importantly, ensuring that our customers leave the shopping centre happy with all of their needs metQualifications:Excellent customer service skills with a drive to go above and beyondAbility to work in a “team” environment, as well as independentlyVarious computer skills – Microsoft OfficeUnderstanding of social media platforms; Facebook, Twitter, Website, etc.Able to work evenings and weekendsCreative and self-motivatedCushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HR@ca.cushwake.com or call 416-359-2596. Please refer to the job title and job location when you contact us.Quick Apply

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