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Assistant Front Desk Manager - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAssistant Front Desk ManagerRepresenting The Fairmont Banff Springs through excellence in guest service.Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world #39;s finest heritage resorts.Job Duties Include:Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
  • Handle of guests comments and complaints, ensuring guests needs are met or exceeded,
  • Participate in interviewing and recruitment of Front Office Reception Agents
  • Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
  • Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
  • Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office
  • Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
  • Responsible for development and performance management of all Front Office colleagues
  • Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
  • Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
  • Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
  • Responsible for coordinate with the Reservation Manager and the Guest Services Managers all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
  • Maintain and assist the Front Desk Manager on ongoing training and motivation programs
  • Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
  • Maintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis
  • Responsible for personal cash float
  • Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
  • In all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives
  • All other duties assigned

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