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Fairmont Gold Supervisor (Luxury Front Desk/Concierge) - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAre you ready to take guest service to the next level At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You #39;ll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”Starting Rate: $23.67 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.08.Job Duties Include:

  • Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
  • Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
  • Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
  • Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
  • Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
  • Must be available for shift work including weekends, mornings, and evenings.
  • Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP #39;s
  • Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
  • Develop and maintain standards for the department, while adhering to Fairmont #39;s core standards
  • Ensure a safe environment for our guests and colleagues by adhering to the hotel #39;s Health and Safety policies
  • Vital part of the hotel #39;s Emergency Procedures
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
  • Other duties as assigned

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