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In Room Dining Supervisor - Jobs in Banff

Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAssist the In-Room Diningamp; Cafe Manager with supervising and providing direction to the In-Room Dining and Cafe teams. Ensure teams provide professional, engaging, and friendly guest service in the cafe and while delivering food and beverage orders and/or amenities to guest rooms. Duties and Responsibilities

  • Have complete knowledge of In-Room Dining and Cafe menus and ensure staff is aware of all menu specials, shortages, or item specifics on a per shift basis
  • Supervise In-Room Dining and Cafe teams and complete operational duties during Manager’s absence
  • Plan and assign team duties on weekly / monthly basis to achieve maximum labour/dollar efficiency
  • Communicate with kitchen staff to advise them of guests’ needs and requests
  • Pro-actively address guest comments or concerns
  • Assist with or perform tasks of an In-Room Dining Server and Cafe Attendant when needed to meet service standards
  • Ensure the In-Room Dining area and Cafe are clean and organized by establishing cleaning schedules within the opening and closing duties
  • Prepare daily reports and team pass-on for incoming team members
  • Work with the Manager to oversee department inventory
  • Provide regular training, feedback, and support to team members and complete performance reviews
  • Provide discipline when necessary and complete required documentation
  • Report all equipment problems and maintenance issues
  • Ensure adherence to all department and company policies and Healthamp; Safety rules set by the Rimrock Resort Hotel

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