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Assistant Groups Reservations Manager - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWe are seeking a highly energized, organized and professional candidate to assist in leading our room reservations team at the Castle in the Rockies!Are you an individual with a high level of attention to detail and have a gregarious personalityAre you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian RockiesCompetitive Salary: $59,000 - $62,000 gross annually, based on previous experienceamp; educationJob Duties Include:

  • Oversee the daily operations for the largest in-house reservations department within the NCA region (team of up to 19, including four coordinators)
  • Work closely with Sales, Revenue Management, PR, Marketing and Operations teams to develop and execute new packages, rates and processes.
  • Foster strong relationships with group organizers, sales managers, conference services managers and touramp; wholesale suppliers.
  • Act as key resource for Reservations and all segments knowledge while overseeing the training of Reservations Agents
  • Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
  • Assist with the balancing of guestroom inventory, using sales reporting to determine inventory concerns, spearheading inventory challenges for at capacity dates and working with partners to find solutions and organize reversals and relocate
  • Handle guest complaints regarding reservations concerns and follow up on SCORE
  • Build and maintain rates, packages within Reservations System per specification of Group Contracts
  • Ensure monthly group contract audits are completed by the designated deadlines
  • Attend group pre-cons, resume meetings and revmax meetings to present Group data.
  • Assist with scheduling and payroll for the reservations department
  • Champion the employee engagement survey (EES) initiatives for the department
  • Ensure that there is constant communication within the team by conducting monthly department meetings
  • Contribute to monthly department meetings
  • Follow and champion any assigned hotel committees
  • Assist with creating and managing department incentive programs
  • Create and implement Reservations training guides - update SOP’s, tracking documents and communicate these effectively to the Reservations team
  • Assist with recruitment for all year-round and seasonal reservations staff
  • Manage room reservations agents and act as a mentor
  • Assist the reservations team with all duties during high demand periods
  • Other duties as assigned - As a leader of the Rooms Division, you may be asked to assist in other operational departments within rooms division as needed

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