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Fairmont Gold Supervisor (Luxury Front Desk/Concierge) - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job Description Fairmont Gold Supervisor Do you enjoy helping others and building emotional connections to make people feel special and welcomed If so, you will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE as a Fairmont Gold Supervisor.Fairmont Gold at Fairmont Banff Springs is a “hotel within a hotel”. With 111 newly renovated guest rooms and a 3000 sq. foot lounge, Fairmont Gold offers the highest level of guest service.What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Visionamp; Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on foodamp; beverage at Fairmontamp; Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all foodamp; beverage when staying at Fairmont Resorts in Lake Louise, Jasperamp; Whistler (subject to availability)
  • Comprehensive wellness platform for employee mental health and wellbeing support
  • Discounts while using our resort’s Foodamp; Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
  • Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
  • Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
  • Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
  • Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
  • Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
  • Must be available for shift work including weekends, mornings, and evenings.
  • Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP #39;s
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
  • Other duties as assigned

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