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Front Desk Agent - Jobs in Banff

Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionA Front Desk Agent provides excellent customer service to all guests through a warm and genuine greeting, efficient check-in and sharing of information, secure handling of guest room keys and personal information, and accurate settling of all guest accounts.Duties and Responsibilities

  • Provide excellent customer service to guests and team members.
  • Check guests in and out of the hotel using a computerized hotel management system.
  • Verify all guest information at check in; name, address, method of payment, special requests etc.
  • Process payment transactions, both cash and electronic.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Maintain knowledge of current resort events, activities and promotions.
  • Resolve guest concerns or issues and follow-up.

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