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Front Office - Switchboard Agent - Jobs in Banff

Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWe are seeking for a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving, communication, and building relationships, this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.Starting Rate: $18.93We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $23.90Job Duties Include:

  • Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
  • Processing all external and internal calls by redirecting calls or directly assisting the caller.
  • Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
  • Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Foodamp; Beverage.
  • Maintaining accurate records of guest calls to maintain data integrity.
  • Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.
  • Other duties as assigned

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