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Guest Services Captain - Jobs in Banff

Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionBeing a leader in Guest Services will bring pride and fulfillment as you organize the daily events and lead a team of Guest Service professionals. Starting Rate: $25.30 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $32.05Job Duties Include:

  • Be knowledgeable in all emergency and general crisis procedures
  • Handles all guest concerns and comments both in person and in writing, with an ability to identify and rectify any concerns
  • Liaises with other departments to ensure the smooth management of operations
  • Training colleagues in all aspects of Guest Services, ensuring that they have the necessary skills to perform their duties with maximum efficiency and effectiveness
  • Complete and maintain on-going performance management and performance reviews as required
  • Helps ensure a high staff morale through participation in staff activities, monthly communication meetings encouraging feedback from all colleagues
  • Seeks feedback to ensure guest satisfaction and monitoring of trends and ideas
  • Other duties as assigned

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