Overnight - Front Office Reception Agent - Jobs in Banff

Job Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It #39;s the perfect work/life combination.Overnight - Front Office Reception AgentFirst impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!What is in it for you:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Visionamp; Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on foodamp; beverage at Fairmontamp; Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all foodamp; beverage when staying at Fairmont Resorts in Lake Louise, Jasperamp; Whistler (subject to availability)Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support Discounts while using our resort’s Foodamp; Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with AccorWhat you will be doing:Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, friendly and engaging serviceGreet, check in and settle guest accounts while ensuring all service standards are followedDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionConduct Night Audit ProceduresAssist in monitoring the switchboard phone line and answering calls/responding via other communication platformsResponsible for maintaining personal cash float used to assist guest with transactions and currency exchangeAssist guests regarding hotel facilities in an informative and helpful wayRespond to each Guest who approaches the Reception DeskDrive rate through up-selling room brandsFollow departmental and hotel policies, procedures, service and safety standardsOther duties as assignedYour experience and skills include:Previous Night Auditor experience an assetPrevious experience in Front Desk or customer service an assetPrevious Property Management System (PMS) experience an assetProficient in the English language (verbalamp; written), second language an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneouslyStrong interpersonal and problem solving abilitiesHighly responsibleamp; reliableAbility and willingness to work a variety of shift work, including evenings/weekends/early morning/overnightsAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resortsHospitality employees worldwide making this a great place to develop lifelong connections Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversityamp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow #39;s hospitality.Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living in Banff National Park, please visit: https://www.banffspringsjobs.com/