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Reservations Specialist - Groups - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionAre you an individual with a high level of attention to detail and have a gregarious personalityAre you one who is looking to grow your skills in the area of Group Reservations within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian RockiesStarting Rate: $19.93 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.90Job Duties Include:

  • Assisting group organizers and Conference Services Managers with room related requests.
  • Collecting and inputting rooming lists and working with the Conference Services Managers to ensure this information is collated in a timely manner
  • Responding to all enquiries in the Group Services inbox
  • Corresponding with guests and clients via telephone and monitoring Group Services voicemail regularly
  • Ensuring group billing procedures are set up accurately to meet client expectations and deadlines
  • Reviewing group contracts, billing, rates, inventory and ensuring all is set up correctly
  • Running block status and production change reports daily and updating group blocks accordingly
  • Ensuring that inventory is loaded, maintained and balanced daily in the Central Reservationsamp; Property Manager Systems, as well as in GroupMax/Passkey
  • Working closely with Sales, Conference Services, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
  • Weekly review of individual pick up groups to ensure inventory is reported accurately and that sufficient inventory is available for booking
  • Auditing group contracts to ensure inventory is holding correctly, all concessions have been set-up accurately, and advising of any potential concerns that are foreseen
  • Building rates and packages for groups and conferences based on what has been negotiated in contracts
  • Attending pre-convention meetings as representative of Group Services department for the hotel
  • Assisting with duties within other Reservations Segments (Leisure, Touramp; FIT) when required
  • Assisting with all other duties as assigned.

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