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VIP Concierge - Jobs in Banff

Fairmont
Job LocationBanff
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job DescriptionElevate your career as a VIP Concierge, where you #39;ll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where every interaction creates lasting memories.Starting Rate of Pay: $24.67 per hour.We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.08 per hour. Job Duties Include:Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:

  • Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
  • Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
  • Meet and greet whenever possible, and ensure personal contact at a minimum of once during the guest’s stay
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
  • Must be available for shift work including weekends, mornings, and evenings
  • To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
  • To provide accurate and detailed information about dining and lounge areas and all other hotel related services
  • To provide accurate and detailed information in regards to our Resort Activity offerings,in addition to assisting with reservations
  • To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
  • To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
  • To assist guests with their various in-house requests through Royal Service Manager
  • To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
  • To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
  • To assist guests with Golf information and liaise reservations as requested
  • To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
  • To assist with any special requests the guest may have
  • Other duties as assigned

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