COURT AND CLIENT REPRESENTATIVE (IRREGULAR ON-CALL) - Jobs in Belleville, ON

Job Description

Consider this challenging opportunity working for the Ministry of the Attorney General in the (Superior and/or Ontario) Court of Justice as a Court and Client Representative in where you will provide technical guidance, information and support for the provision of an accessible, fair, timely and effective justice service to the public and justice participants.Please Note: Hours of work can be anywhere between 0 – 36.25 hours per week.What can I expect to do in this roleYou will provide court support functions (pre-court, in-session and post-court) by:

• ensuring all pre-court work is conducted prior to each days proceedings (example: preparation and presentation of exhibits, distributing court dockets)
• preparing and presenting all court documents and ensuring accuracy and completion of same
• testing court audio and recording equipment prior, during court and after each recess
• setting up, troubleshooting and monitoring court video technology for appearances that requires video
• maintaining order and decorum in the courtroom (example: administering oaths and cautions, relaying orders of the court arranging adjournment dates)
• liaising with various court staff, stakeholders and judiciary to ensure proper case-flow
• ensuring all proceedings are recorded and annotated in accordance to legislative requirements, ministry guidelines and standards
• ensuring courtroom and court recordings are secure and safeguarded
• preparing and checking court documents for accuracy and completion as per legislated requirements and Rules of Procedure
• coordinating and managing the jury panel and all jury related duties

You will provide client support at the public counter and in the court office by:

• providing professional and respectful services to clients at all times
• determining nature and scope of client needs in relation to requirements of the court
• providing advice and guidance to clients in alliance with legislation, rules, procedures and policy
• ensuring accuracy and completion of all filings and that timelines are adhered to
• preparing and signing court documents under statutory authority of clerk of the court (example: warrants of committal, restraining orders, affidavits)
• accurately inputting, updating and listing court information and filings into manual or computerized systems to ensure most up-to-date information is available
• recording statistics and preparing system generated reports
• process filings, fees, restitution, fines and payments
• issuing invoices and writing correspondence
• assisting with exhibit management and managing current and archival files

How do I qualifyMandatory

• Security screening check under the OPS Employment Screening Check Policy which includes a criminal record check (Criminal Records and Judicial Matters Check)
• You have a valid drivers license and can travel to other court locations, as required
• Typing and fully programmable word processing skills to 30 WPM

Communication and Client Service Skills:You have demonstrated:

• knowledge of customer service principles and standards to consistently provide professional, responsive and accessible client service
• collaboration, team building and mentoring skills to provide leadership and guidance to peers and other staff
• professional and respectful behaviour (example: through verbal and written skills) to ensure a workplace free from bias, harassment and discrimination
• oral and written communication skills to write routine correspondence, liaise with internal and external stakeholders and clients to explain and clarify complex information (example: the Rules of Civil Procedure, guidelines, procedures, legislation)
• public speaking skills to address small to large groups of individuals during courtroom proceedings
• a high degree of accuracy and attention to detail to prepare and review a variety of forms and legal documents

Technical Proficiency:

• You have the ability to operate and troubleshoot specialized digital recording devices in order to ensure the accurate recording and annotation of court proceedings (example: checking microphones for recording levels, audio problems related to in-court audio and recording equipment); specialized video conferencing and virtual/remote hearing technology (i.e. ZOOM, Microsoft Teams etc.,) , and other courtroom and office technology and multi-functional devices (example: remote video conferencing technology and software, electronic evidence display equipment, assistive listening devices).
• You are proficient with computer software such as Microsoft 365 (Microsoft Teams, One Drive Word etc.,) operational and case management systems (example: ICON and FRANK), and the internet to access and retrieve information.
• You have keyboarding skills to accurately prepare and complete documentation and to annotate court proceedings within tight deadlines.

Planning and Organizational Skills:

• You have flexibility and adaptability to accommodate constant shifts in focus and changing priorities
• You have demonstrated organizational and prioritization skills using various methods (example: calendar, notes, bring forward files) to manage workload and respond to unforeseen demands
• You can work independently and in a team environment

Problem-Solving and Judgement Skills:

• You have demonstrated problem solving skills to identify, address and resolve clients problems and concerns
• You have demonstrated ability to interpret and assess situations or circumstances and make sound judgements to diffuse and de-escalate situations (example: angry clients at the counter or in the courtroom)

Specialized Knowledge:You have demonstrated:

• the ability to acquire and apply knowledge of courtroom procedures, practices and protocols
• the ability to interpret and apply relevant legislative requirements, guidelines and directives (example: Criminal Code, Child and Family Services Act, Rules of Civil Procedure, lawyers referral service)

Administrative and Mathematical Skills:You have demonstrated:

• arithmetic skills to receive payments, calculate fees, collect and balance monies
• the ability to operate a cash register and point of sale machine to handle cash and credit/debit card transactions
• experience performing administrative and clerical functions in order to manage active and archived files

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.Additional Information:Address:

• 4 Temporary - Irregular On-Call, duration up to 6 months, 15 Bridge St W, Belleville, East Region, Criminal Record and Judicial Matters Check

Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 3.7Category: Administrative and Support ServicesPosted on: Wednesday, April 13, 2022Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individuals employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• E-AG-166077/2021Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected