Help Desk Support - Full-time - Information Systems - Multi-site - BG home - Jobs in Belleville, ON

Job Description

Company BioOur family of four hospitals play an integral role in improving lives and creating healthier communities. We work together as one team across our hospitals to provide local and regional health care services, and also work in partnership with our communities to improve access to high-quality care, close to home. We are incredibly fulfilled by the work that we do, and proud of our dynamic teams of staff, physicians and volunteers who care deeply about our patients, and each other. We don’t just serve our communities; we are part of them. We live here, raise our families here and, quite often, retire here in the community that we love. Quinte Health is always looking for compassionate, dedicated people to join our team. We have a wide range of exciting roles, some which involve working across more than one of our hospitals, and some which are situated at just one hospital.Position SummaryHelp Desk Support Staff will provide first-level support for system users. They will respond to calls to the help desk to fix or install devices such as computers, monitors, printers, communications equipment or other system peripherals. They will also install new equipment as part of the hospitals’ evergreen replacement program. They will document actions taken to address help desk calls and be responsible for addressing calls and issues within set help desk metrics and for documenting asset location and configurationRequired

• Community College Diploma (2+ years or accelerated program) in Computer Sciences or Information Systems or a minimum of 2 years’ recent experience as a help desk/desktop support
• Good Problem-Solving/Decision Making
• Excellent organizational skills
• Strong communication skills (verbal and written)
• Good analytical skills
• Good project management skills
• Good conflict management skills
• Team Skills

Note: Technical testing will be administered to validate skill level.Duties

• Responding to telephone, email inquiries for first and second-level I.T. related issues
• Create accounts and configure hardware as part of on-boarding process
• Troubleshooting hardware, software, and network problems for multi-site locations including but not limited to remote offices and/or remote users
• Microsoft 365 and Active Directory support and administration
• Install, upgrade, support and troubleshoot printers, computer hardware/software and other I.T equipment
• Manage I.T assets and coordinate workstation reimaging and evergreen deployments
• Support mobile phones (Android, Apple)
• Working knowledge of VOIP/Teams based phone systems and understanding of VPN systems and protocols
• Solid knowledge of I.T best practices, I.T security procedures
• Tracking and managing multiple tasks simultaneously.
• Ability to learn and support new software and hardware in a demanding, multi-tasking environment
• Training users and/or new team members
• Position requires on-call availability during their week in the rotation
• Other duties as assigned

Closing StatementQuinte Health is an equal opportunity employer. We thank all interested candidates for their response, however, only those chosen for an interview will be contacted.Equal OpportunityQuinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or humanresources@qhc.on.ca for assistance.Physical Demands AnalysisPhysical Demands – Facilities ServicesStrength

• Required Occasionally – lifting average 10-25 pounds, carrying and pushing/pulling

Mobility

• Required Frequently – prolonged standing and walking on hard surfaces
• Required Occasionally – crouching/squatting, foot activation
• Required Rarely – bending/stooping

Dexterity

• Required Frequently – reaching, neck, elbow, shoulder, wrist and back normal range of motion
• Required Often – material handling, gripping/grasping,
• Required Occasionally – fine finger movements, reaching, handling, gripping/grasping

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