Customer Operations Manager - Jobs in Belleville, ON

Job Description

44266 - Belleville - Regular - On goingSafety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. Employees will be required to either be fully vaccinated or undergo regular rapid antigen testing in order to access a Hydro One worksite.Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!General Accountabilities:Support the Superintendent and Director of Transmission Lines in implementing the business units goals/objectives/strategies by providing leadership, direction and supervision to Transmission Lines staff at various Project site locations within a geographic area asassigned by the Superintendet and the Director of Transmission Lines.Specific Accountabilities:

• Through collateral relationships with respect to Transmission Lines, Project Management, Contract Management & Engineering Services and within context provided by the Director of Transmission Lines and the Superintendent Transmission Lines, through corporate strategies and policies provide the following:
• Provide supervison within the Transmission Lines group.
• Administer Transmission Lines contracts.
• Accountable for construction costs, schedule, safety, product qualitly and environmental performance. Provide input to Project Execution Plans and the associated schedules aand estimates.
• Indentify areas of defieciencies and promote productivity and process inprovement to reduce costs, rework and increase safety.
• Organize and coordinate resources to execute the teams projects.
• Ensure a safe working environment through training and the application of safe work methods and safety procedures and promote the Internal Responsibility System (IRS).
• Work openly and responsibly with employees and their representatives to maintain a harmonious working environment in accordance with the Collective Agreement(s).
• Work closely with the operating staff to minimize disruption to the facilities and to ensure that the work of one group does not affect the safety of another.

Managerial Accountabilities:

• Provide leadership to suborninates to so they collaborate with each other compentenly and with full commitment in pursuing common goals set out by Transmission Lines and Hydro One.
• Demonstrate a strong personal commitment to the customer(s) and CTS SRV Objectives.
• Exhibit knowledge and capability to monitor and control cost, schedule, safety, quality and environmental performance.
• Demonstrate strong commitment to Internal Responsibility System principles and joint problem solving with employees and their representives.
• Demonstrate abililty to efficiently manage resources within a geographic area.
• Demonstrate ability to work independently with minimal supervision.
• Extensive practical knowledge of the pertinent safety legislation and Hydro One Safety Policies and Procedures, Knowledge of the costing system and experience in perparing bid quality estimates including all relevant cost details.
• Competent in the develepment and use of the network schdules.
• Able and willing to relocate to meet changing job location requirments.
• Accountability for the outputs of others
• Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget. and Programs, compliance and performance targets, expectations for continuous improvement, etc.).
• Set an effective framework of policies and procedures for the work of the transmission lines unit.
• Know and ensure own and subordinates compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit
• Establish a twoway working relationship with subordinates to solicit their views on conditions and potential changes effecting their work, and continuous improvement opportunities.

Selection Criteria:

• Requires 10 to 12 years related experience with demonstrated progressive supervisory experience in a Lines Environment.
• Requires experience in transmission lines and the supervision of trades involved in the construction and maintenance of transmission lines.
• Knowledgeable of the various Collective Agreements applicable to trades (PWU, BTU, CUSW, Labourers, Carpenters, Operating Engineers etc.), technical (Society).
• Must have knowledge of transmission lines and methods necessary to execute construction projections in a safe, efficient manner.

Demonstrated Management Skills:

• Achievement Motivation - concern for working well or for competing against a standard of excellence.
• Client Service Orientation - desire to help or serve others, to meet their needs.
• Developing Others - take action to foster the long term learning and development of others.
• Impact and Influence - able to persuade, convince, influence others.
• Strategic Business Thinking ability to apply their practical, technical knowledge and experience to making management decisions for achieving business objectives.
• Team Leadership - ability to take a role as leader of a team or other group.
• Team Work - able to work with others as part of a team, as opposed to working separately or competitively.

Notes:The incumbent will be working with Transmission Mtce and Construction crews that will be involved inworking and ravelling throughout the province. Time away from the work center will be required tocomplete crew visits and Work safety Observations.Hydro One employees, you can apply online via the Careers module in Success Factors. To accessSuccess Fact click on the Talent Management link in the Applications drop-down menu on the HydroNetsite. Otherwise, if you do have Hydro One computer access, forward your application toCareers@HydroOne.com. In the event you experiencing difficulties applying to this job please visitmyHR.At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2021.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Deadline: March 14, 2022In the event you are experiencing difficulties applying to this job please consult our help page here.Job Segment: Operations Manager, Engineer, Law, Manager, Operations, Engineering, Legal, ManagementQuick Apply

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