Customer Service Representative - Jobs in Belleville, ON

Job Description

Job Details: Customer Service RepresentativeJob DetailsOpen Date Sep 12 2022 - 02:14:00 PM Close Date Sep 19 2022 - 04:30:00 PMPosition Title Customer Service Representative Posting Type Permanent, Full-TimePosting Status Active Position Length Permanent, Full-TimeDepartment Group Hours per Week 35 hours per week; Monday to Friday 8:30 a.m. to 4:30 p.m.Department Transportation & Operations Openings 1Education College Diploma Experience 2 yearsLocation 400 Coleman St. Belleville Competition SV22-129Salary Range $24.73 - $29.46 per hourDescriptionCUSTOMER SERVICE REPRESENTATIVEPosition Type: Permanent Full-TimeClosing Date: September 19th, 2022 at 4:30 pm Department: Transportation and Operations (Transit)Number of Positions: One (1)Union: CUPE File Number: SV22-129 Hours: 35 hours per week; Monday to Friday 8:30 a.m. to 4:30 p.m. Rate of Pay: $24.73 - $29.46 per hourThe City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all. Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca.Currently, the City of Belleville has an exciting opportunity for a highly motivated and dynamic individual to join the Transportation and Operations Department in Transit as a Customer Service Representative.PURPOSE AND SCOPE:Reporting directly to the Administrative Coordinator, the position is a first point of contact for visitors and provides excellent customer service as a representative of the department of Transportation and Operations Services. The position provides customer service to, and assists the public with complaints and queries related to the functions of the department.This position is responsible for the processing of accounts for the department of Transportation and Operations Services. Monitoring and issuing of Purchase orders, staff reimbursements as prescribed. The incumbent is responsible for the monitoring and reconciliation of Purchasing Cards.The position is responsible for completing weekly payroll entries for departmental outside workers and provides coverage for payroll activities in other sections within the department.DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service as the first point of contact for visitors and callers
• Responds to general inquiries from the public; screens and forwards calls to others in the organization as appropriate
• Interacts with the public and provides information and assistance in a polite and efficient manner; including the coordination of internal and external distribution of transit tickets and mobility passes
• Relays information to Supervisors or crews in the field as required;
• Records all inquiries and/or work requests into Worktech
• Liaises and coordinates activities with various stakeholders and contractors
• Updates departmental web pages as assigned.
• Creates purchase orders, reconciles invoices and materials received against purchase orders, and processes cheque vouchers for payment.
• Purchasing Cards – maintains receipts and other supporting documentation. Reconciles purchasing card statement and transaction registers. Allocates charges to the appropriate accounts.
• Facilitates outreach and communication to the public via surveys, public forums, media, etc.
• Provides clerical services for department managers and/or supervisors as assigned;
• Provides back-up to departmental Administrative Team as required.
• Completes other duties as assigned

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.KEY QUALIFICATIONS:EDUCATION/SPECIALIZED TRAINING/SKILLS:The position requires:Essential (minimum) Qualifications:

• Two (2) year College diploma in business, office administration, public relations, or marketing studies.

Asset (preferred) Qualifications:

• Demonstrated customer service skills with sound judgement, tact and discretion and the ability to communicate clearly with the public in person and on the phone;
• Experience in fast-paced office setting with high attention to detail and meeting assigned deadlines.

WORK EXPERIENCE:Essential (minimum) Qualifications:

• Two (2) years municipal government or related office experience
• Experience dealing with the public in a customer service capacity

Asset (preferred) Qualifications:

• Demonstrated experience using computers and applicable software; MS Office, internet browsers, Vadim, Worktech
• Knowledge of accounting and business practices

How to Apply:https://careers.belleville.ca/Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted.The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months, proof of full COVID-19 vaccination, and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.Quick Apply

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