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| Job Location | Calgary, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Your Opportunity:Under the general direction of the Central Switchboard Supervisor, this position is responsible for supporting five acute care sites in the Calgary zone: Alberta Children’s Hospital, Foothills Medical Centre, Peter Lougheed Hospital, Rockyview General Hospital and South Health Campus. This position is responsible for telecommunication services in the facility; answers and directs incoming and outgoing calls, and emergency lines. Essential functions of the position; Answers all switchboard calls in a pleasant courteous manner. Transfers calls to appropriate person or department with accuracy. Utilizes the overhead paging system to disseminate information. Answers Emergency Code Phone and announces Emergency Response Codes via overhead paging. Provides updates to on-call schedules for various physicians and departments. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Additional duties may include troubleshooting telephone or paging equipment as required. Performs other related duties as assigned by the supervisor. The Switchboard Operator is part of a call centre team working in a fast paced and dynamic environment that provides the initial point of contact for persons seeking services through Alberta Health Services. The Switchboard Operator provides positive customer service to patients, staff and the general public.Description:As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.