Advisor - Contact Centre Programs - Jobs in Calgary, AB

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.The Advisor - Contact Centre Programs is responsible for effectively planning and communicating all announcements, updates, standards and procedures changes across all Contact Centre teams. This role supports the overall alignment of Contact Centre teams and requires collaboration across multiple business units in planning and executing effective communication and organizational change management. The Contact Centre Programs Advisor will support frontline agents and leaders through initiatives and projects to further the overall goals of the business. Experience with employee engagement, change management, and content development for internal communication is required.The ideal candidate has strong technical and creative experience with Microsoft communication tools (ie. SharePoint, Teams, Yammer) and has a passion for creating great content and layout that captures an audiences’ attention. This person should be creative with headlines, captions and storytelling through design; they should be savvy with how images, videos and graphics perform and willing to learn a variety of internal platforms for posting content and measuring how it performs.This individual will exhibit a high standard of excellence, be innovative, enjoy a challenge and be results’ driven.**The successful candidate will fall into the ‘Mobile Home’ work category. **Key deliverables include:

• Communicate new or updated standards using optimal delivery methods such as Read and Sign, leader briefs, emails, meetings, job aids, SharePoint pages and any other appropriate method required of the business.
• Provide expert guidance and development of communication strategies with dates, timelines & tactics to ensure alignment across the organization.
• Work with internal business units and stakeholders to validate information provided and create communication and change management plans that include clear messaging on process and ensure key messages are aligned for all projects or change initiatives.

• Develop internal communications strategies to support the company’s strategic plan and foster two-way employee communication.
• Develop, measure and benchmark the effectiveness of various communications vehicles and strategies.

Experience and Qualifications:

• Post-secondary education in public relations, change management, communications, journalism, or equivalent experience.
• Minimum three years of experience in a communications role in a corporate environment.
• Excellent writing skills with a demonstrated ability to write quickly and succinctly, often within tight timelines.
• Self-motivated and committed to working in a fast-paced, dynamic, and changing environment.
• Strong relationship-building skills with experience coordinating with various stakeholders.

• Excellent time management skills (e.g. planning and coordinating) achieved through organization and flexibility under minimal supervision
• Experience with Microsoft Office 365 products, including Teams, OneDrive, SharePoint, Word, Excel and PowerPoint.
• Excellent writing skills with a demonstrated ability to write quickly and succinctly, often within tight timelines.
• Experience with technical writing and HTML to support WestJet’s Information Network (WIN) is an asset.
• Working knowledge of Contact Centre operations and processes is an asset.

• Bilingualism is considered an asset.

The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.#LI-KH1Quick Apply

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