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Bilingual Customer Service Coordinator - Jobs in Calgary, Alberta, T2P 3P8

Equation Staffing Solutions
Job LocationCalgary, Alberta, T2P 3P8
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

We are seeking an energetic Bilingual Customer Service Coordinator to join our client on a permanent basis. The successful candidate will be able to follow instructions with minimal supervision, work well in a team-oriented, fast-paced environment and will be able to show sensitivity and professionalism to their customers. This position is starting right away for the right person – don’t wait to apply!Roleamp; Responsibilities:

  • Address customer claims, gather requirements, inputting information to the system, follow up on claims and required information.
  • Managing incoming calls.
  • Effectively communicate (both written and spoken)
  • Support customers in understanding the services and processes within an insurance claim and by providing exceptional customer service.
  • Assist in selecting suitable services that meet our clients’ requirements.
  • Prepare leases, contracts, payment authorization and other paperwork as required.
  • Liaise between policyholders, property managers and insurance adjusters.
  • Respond quickly to changing requirements.
  • Treat customers with empathy and professionalism, answering their questions and explaining the process.
  • Provide monthly statements such as outstanding payments from clients.
Candidate Requirements:
  • Excellent time management and prioritization skills.
  • Exceptional written and verbal communication skills in both Englishamp; French is required
  • Skilled conflict management, service focused and solution-driven mindset.
  • Experience in a service-based industry such as hospitality, real-estate or travelamp; tourism would be considered an asset.
  • A post-secondary degree or diploma is considered an asset but not required.
  • Desire to solve problems, help others, and work with urgency on multiple priorities.
Benefits of the role:
  • Permanent and full-time.
  • On-site parking is provided.
  • Comfortable Monday – Friday schedule, some overtime available.
This is an excellent opportunity to assist people who are dealing with displacement or require related support. If you have a background that includes travel arrangements, hospitality coordination, or a related field – apply today! About Equation Staffing Solutions:Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousingamp; transportation, financeamp; accounting, banking, health care, educational institutions, engineeringamp; technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general officeamp; admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business managementamp; information management.

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