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Job Location | Calgary, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Life at SwoopWhen you work for Swoop, you’re part of something big. We’re a small airline with a big dream of bringing Canadians the freedom to travel where life takes them. We are innovators, collaborators, risk-takers and entrepreneurs who act with integrity and always put safety first.Whether you are painting the skies magenta on a Swoop Boeing 737-800 or working at our Calgary HQ, we all play a role in upholding our values, mission and most importantly, disrupting the Canadian aviation industry through affordable travel.Swoop is wholly owned subsidiary of the WestJet Group but make no mistake, we march to the beat of our own drum. At Swoop, our-day-to-day operations are vastly different and deliberately separate, but carefully aligned to complement the big-picture strategy of the WestJet Group.The Central Support Agent role is to minimize the impact of flight delays and cancellations on our people and Travellers by providing safe, seamless, and efficient traveller-recovery, support, and communication. The Central Support Agents are responsible to formulate Irregular Operations (IROP) contingency plans in conjunction with the Operations Coordinators, Airport Supervisors, and Airport agents. Each Central Support Agent shall strive towards creating connections that make a positive difference.The Central Support teams secondary role is traveller recovery for mishandled baggage incidents; delayed/lost, damaged, missing articles. Agents play a crucial role in traveller recovery through phone and email conversations traveller disrupted by mishandled baggage. The CST team works closely with airport agents, supervisors, and managers by providing support for escalated baggage incidents and facilitation of baggage movement around Swoops network.CST Agents provide remarkable service to our internal and external travellers by providing technical support for all of Swoop airport agents and supervisors throughout Swoops airport network.ResponsibilitiesOperational Support: