Client Relationship Management - Specialist - Jobs in Calgary, AB

Job Description

Marsh is seeking candidates for the following position based in the Calgary office:Client Relationship Management - SpecialistWhat can you expect

• Work collaboratively with Client Executive(s) to build a trusted advisor relationship with complex clients:
• Driving ‘Best in Front’ strategies and engaging with resources/expertise in the best interest of our clients
• Initiate new revenue for the firm through the acquisition of new clients or the expansion of revenues from existing clients
• Develop strong relationships with professional counterparts at client organizations
• Support the CE in achieving yearly growth targets by:
• Enhancing client relationships, a profitable book of business and supporting our new business producers in acquiring new clients
• Cultivating and maintaining a strong professional network

What is in it for you

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration, and valued partnership with HR from the business.
• Employee Resource Groups that provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and bonus potential), Full benefits package –- (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax-free savings account.)
• Benefits coverage starting Day 1
• Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
• Entitled to 3 weeks of vacation, 2 personal days and 1 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
• Multiple medical, dental, and vision plans with choices to fit all needs and budgets
• Opportunity for advancement

We will count on you to:

• The ability to research opportunities, conduct outreach, and create new opportunities Clear and concise communication, engaging, and authentic discussionMatching challenges and needs and articulating solutions
• Utilize business-level information (e.g. financial statements) to move a conversation forward around risk, relevant pain points and ROI (engage at a BBE level)Current product knowledge.Understand and message w.r.t the local market and upcoming trendsUp to speed on different client types, market trends, and the competitive landscape
• Lead a disciplined negotiation process e.g. Service agreements.Understand how to respond to the major types of objectionsStaying in the moment and ensuring there is clear understanding of what the client is saying
• Engaging appropriately and taking a fully integrated approach across the spectrum of Marsh and MMCOrchestration of people and resources. Actively working together
• Manage the planning, strategic touchpoints and client lifecycle effectivelyUtilization of tools and applications e.g. Marshforce, Mshare, LINQ, Microsoft suite etc.

What you need to have:

• Strong technical insurance knowledge
• Strong business acumen with well-rounded knowledge of general business and finance
• Strong interpersonal and relationship skills to interact with all levels of a client organization
• Strong organizational skills to multi-task and partner with various internal teams

What makes you stand out:

• 3+ years of experience in commercial insurance
• Working towards (F)CIP/CRM/ or CAIB designation
• Experience in managing complex clients
• Maintain appropriate levels of provincial licensing requirements

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected