Client Support Specialist - Jobs in Calgary, AB

Job Description

Job SummaryWe are looking for a dynamic IT Client Support specialist to join our company. In this role you will be providing direct support to our clients including attending customer queries, requests for support and initial setup and configuration of equipment, additionally this role will at times provide internal Tier 1 support to company employees. You’ll be working directly with clients to help them setup their products and walking them through issues.To ensure success you will have excellent customer service skills and the ability to support customers/staff with technical difficulties in a timely manner. A top-notch client support specialist should be customer focused with a solution driven approach who can explain complex information in a helpful and succinct way.Duties and Responsibilities· Responding to resident queries, complaints, and requests via phone, email, or in person.· Assisting residents with setup and resolving any technical issues they might experience.· Troubleshooting, analyzing, and reporting issues, failures, or malfunctions to IT management.· Analyzing customer feedback and advising management on areas of improvement.· Configuration and support of desktop, laptop & tablet systems, printers, applications and related peripherals.· Analyze user problems/technical requests and quickly and efficiently resolve issues.· Perform troubleshooting and problem resolution involving Information Technology systems.· Perform technical troubleshooting and problem resolution involving computer software, hardware and peripherals.· Document technical solutions for internal use.· Maintain accurate support logs and asset information.· Submit regular status reports.· User account administration in Active Directory.· Adhere to corporate/departmental security policies and procedures to maintain data integrity and security.· A focus on user relationships, teamwork and quality with an ability/desire to continuously learn.· Ability and desire to document all tasks and processes.Requirements and Qualifications

• Education: Degree or Diploma in Information Technology (Desirable)
• A minimum of two years experience working as a client support specialist, or a similar role.
• MCP, A+, Network+ or MCSE certification preferred.
• Direct customer facing and implementation delivery experience
• Ability to quickly learn new concepts and technologies and convert them into customer outcomes.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure.

In accordance with the Alberta Health Accommodation Standards, all successful candidates are required to complete a criminal record check prior to commencing employment.How to apply: If you’re interested in working with our team and you meet the qualifications above, please apply directly online through Indeed with your cover letter and resume.We thank all applicants for their interest; however, only short-listed candidates will be contacted.Job Type: Full-timeSalary: $36,527.85-$58,537.88 per yearSchedule:

• 8 hour shift

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• do you have minimum 2 years experience working as a client support specialist or similar role
• do you have direct customer facing and implementation delivery experience
• do you have a bachelors degree or diploma in information technology

Education:

• Secondary School (preferred)

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