Coordinator - Inflight Operations - Jobs in Calgary, AB

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.As WestJet becomes more complex and dynamic, we are seeking an Inflight Operations Coordinator reporting into the Senior Manager, Inflight Operations and provides support to the Inflight Base Managers, Inflight Experience and Cabin Provisioning teams. As well, support for the VP, Inflight may also be required.This dynamic individual is well organized, detail-oriented, flexible, committed, and experienced in working with sensitive and confidential information. A positive approach to building strong cross functional relationships is a must along with a passion for coordination and administration.Responsibilities Include:

• Manage and secure confidential and sensitive information while exercising significant judgment and discretion regarding all communications
• Timely management of the CRS quarantine of eReports: importing of eReports; application of departmental acknowledgement and setup procedures; and assignment to the appropriate individual(s)
• Required to maintain an appropriate level of proficiency in processes, standards, and procedures within the CRS program
• Establishing and maintaining CRS operating processes, standards and procedures which support the Inflight Leadership Teams
• Troubleshooting issues that arise within the CRS; providing resolution, when applicable, or engage additional resources, such as IT or the software vendor when required
• Monitor/support inbox; respond, resolve, and support requests in a timely manner
• Establish and maintain a strong rapport with the Inflight Leadership Team, identifying and escalating reporting trends as required
• Provide professional and tactful guest service regarding internal, vendor, and supplier calls and emails
• Coordinate Inflight Programs such as, Leave of Absence program, vacancy bids
• Sending Crew Briefings as needed for day of operational insight
• Investigate Inflight related delays and apply appropriate corrective action measures
• Performing other duties as assigned or required that support the Inflight Leadership Team

Qualifications:

• Knowledge of Microsoft Suite (Word, Excel, PowerPoint, Sharepoint)
• Efficient time management skills, with the ability to balance and prioritize numerous requirements while meeting tight deadlines
• Knowledge of Sabre crew applications an asset
• Obtain/maintain qualifications as a Cabin Crew Member and fly monthly or when operationally required
• Proven ability to provide a high level of professionalism and confidentiality
• Strong organization and time management skills; proven ability to deal with multiple tasks in a fast-paced environment
• Strong attention to detail
• Strong competency with interpersonal skills and demonstrated excellence in communication skills, written and verbal
• High degree of self-motivation and ability to work independently
• Highly results and process improvement oriented
• Can work independently and within a team environment
• Exceptional personal OTP and performance
• Ability to travel for business meetings and training

The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.#LI-BVB1Quick Apply

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